Client Onboarding Analyst London, England
Job description
Overview
Client On Boarding and KYC teams have a mandate to proactively support the Front Office in relation to the on-boarding of all prospective new clients, with specific responsibility for documenting clients in line with Derivatives regulation, as well as assisting in the Periodic Client Review space. Client On-Boarding and KYC are also a first level defense against Money Laundering and Bribery & Corruption risks and must act to protect the Bank at all time.
The teams act as a conduit between the Front Office, the Client and internal stakeholders such as Compliance, Credit, Legal, Tax and Operations, with the teams' primary focus being geared towards improving the end to end client on-boarding experience; performing their functions as efficiently as possible and maintaining excellent client data quality throughout the process.
Job Purpose
The Client Onboarding Team has been established to proactively support the Front Office in relation to the onboarding of all prospective new clients as well as assist in the Periodic Client Review space.
The team will act as a conduit between the Front Office, the Client and all the respective on boarding areas i.e. KYC, Credit, Legal, Tax and Operations, with the teams primary focus being geared towards improving the end to end client onboarding experience; improving the overall quality of client data; moving away from silo'd processes and in doing so ensuring the business are good to trade as efficiently as is practical.
Additionally the team, together with the Head: Client Onboarding are responsible for identifying opportunities to centralize and optimize the onboarding processes in an effort to continually improve client satisfaction and overall Bank performance.
Key Responsibilities
- Successfully follow and ensure adherence to the relevant onboarding process, taking into account local requirements; products and regulatory classifications.
- Work closely with Front Office and the Client to facilitate onboarding requests.
- Orchestrate the end to end onboarding of a prospective client.
- Move the onboarding request through the process as quickly and efficiently as possible (i.e. KYC/Legal/Credit).
- Effectively communicate the status of onboarding to internal and external stakeholders.
- Manage individual book of work (new and existing account queue) ensuring escalation where relevant.
- Responsible for ensuring all relevant activities are completed in respect of the collation of all onboarding due diligence and trading documentation for prospective and existing clients across international offices and product.
- Effectively follow up with clients (both internal / external) in a timely and professional manner.
- Continually look to identify issues / suggest process improvements and offer solutions to management re end to end operating model.
- Partake, as required by management, in any ad hoc projects.
- Work closely with Account Executives regarding ongoing prioritization of prospective client pipeline and upcoming existing client reviews.
- Ensure all outstanding actions are tracked / closed out in a timely manner through frequent follow up with internal and external parties.
- Liaise with all stakeholders engaged in the end to end onboarding process.
- Understanding and oversight of some key regulatory processes (where defined and agreed) including communication with clients, front office to collect documentation, updates of systems and workflow completion and prioritization with BAU support teams
- Assist in inward due diligence reviews that external counterparties and clients send to the team
- Contributes to the department's Continuous Improvement (CI) initiatives for simplification of processes impacting the team
Primary areas of interaction:
- Clients
- Front Office
- KYC
- Compliance (Financial Crime Team)
- Legal
- Credit
- Tax
- KYC
- Operations
Preferred Qualifications and Experience
Knowledge, Technical Skills and Expertise:
- Some Knowledge and Experience dealing with end to end client onboarding process (including KYC; Credit and Legal).
- Knowledge of KYC procedures and regulatory best practice (2007 Money Laundering Regulation and JMLSG Guidance).
- Knowledge of Regulatory Classifications (MiFID; Dodd Frank; EMIR and FATCA).
- Financial services background with significant experience of reviewing and documenting client relationships.
- Direct customer / client facing experience beneficial
- Strong communication skills (written / verbal).
- Ability to work independently and efficiently in a dynamic environment.
- Ability to effectively organize and work to tight deadlines, ensuring day-to-day objectives are met.
- Results orientated ability to manage multiple priorities and ability to remain calm under pressure is essential.
- IT literate and ability to quickly adapt to new software systems.
Competencies:
- Good interpersonal skills and solid team player.
- Self-motivated and proactive.
- Effective communication and presentation skills.
- Capable of quickly adapting to change.
- Strong stakeholder management skills.
- Identifying and implementing enhancements to existing processes.
- High level of personal integrity and respect for our regulatory requirements.
- Planning and organization i.e. ability to manage and prioritize.
- Attention to detail.
