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Permanent Contract | 37 hours per week | £24,496 to £26,845 per annum (Grade F) | Norwich

We're looking for someone with strong customer service skills and the ability to work in a fast-paced environment to join the Client Hardship Service as a Client Hardship Assistant. Part of Norfolk County Council, the Client Hardship Service provides support for people across the county, and this is a great opportunity to be part of a team that works with vulnerable people in our society which has a positive impact on our communities. The role itself will involve speaking with people on the phone, triaging applications, answering voicemails and emails on behalf of the Client Hardship Team advisers. It's a fast-paced environment, with stringent timelines and deadlines, so we're looking for people who thrive working under pressure, who can assess information from multiple sources and who are motivated to make a difference. We're really open to considering people from a range of different backgrounds, but we think anyone with a support background would be a good fit, and experience of working with vulnerable people would be highly beneficial. You'll need solid communication and administration skills, confidence in dealing with members of the public, and ideally strong computer skills.

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email address.

Before you apply please see the full job description and person specification in the below link – this will help you to shape your application to demonstrate how you meet the criteria for the role.

Job description and person specification

You can also find out about the rewards and benefits we offer as well as our other terms and conditions.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement with the ability to buy and sell leave
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
• Financial benefits such as:
  • ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses paid upfront (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions .
  • A payment if you refer someone you know to a hard to fill job.
  Tax efficient ways of getting extra pension, new bikes and electric cars.
  

Closing date: 30 August 2023