Client Experience Host - Mappin & Webb York, England
Job description
Do you have excellent communication and interpersonal skills?
Are you able to build rapport and long-lasting relationships?
Do you have previous experience working within hospitality or luxury retail?
We are delighted to announce that our showroom in York is relocating to a larger premises this Spring! Due to this expansion, we are hiring for a new Client Experience Host to join the team.
As a Client Experience Host you will use your outstanding communication and interpersonal skills to engage with clients from the moment they enter our stores, to create a personal and luxury experience that goes above and beyond expectations.
You will be hands-on and be involved in a variety of tasks including, spending a lot of time on the shop floor liaising with clients, and carrying out administrative duties in the back office.
About you
- Exceptional communication and interpersonal skills.
- Experience within hospitality or luxury retail.
- Ability to build rapport and long-lasting relationships with clients.
- A great understanding of what an exceptional customer experience looks like.
- Experience of working within a high performing team.
- Excellent organisational skills.
About us
Mappin & Webb has been a cornerstone of English high society for over 240 years, and has an undisputed reputation for excellence in the craftsmanship of silverware and fine jewellery. Granted a Royal Warrant by Her Majesty Queen Victoria in 1897, the Company has held a Royal Warrant to each succeeding monarch and currently holds appointments as ‘Jewellers, Goldsmiths and Silversmiths' to Her Majesty The Queen and 'Silversmiths' to His Royal Highness The Prince of Wales. Renowned for combining extraordinary craftsmanship, exquisite materials and contemporary design, Mappin & Webb produces everything from fine jewellery and watches, to elegant silverware, glassware and bespoke lifestyle accessories.
Rewards
Here at Mappin & Webb alongside a competitive salary our benefits also include sales related commission and staff discount. We have a dedicated internal training and development programme to nurture you through your career and make the most of your talent. Opportunities are endless!
Job Types: Full-time, Permanent
