Client & Conference Centre Operations Manager London, England
Job description
You will be responsible for the best-in-class services, innovation and delivery of the locations across London.
You will need to posses a keen eye for detail, challenging the status quo, a true influencer as well as educator. You will be a coach, a mentor and a leader of a large team as well as a team player.
- Fully oversee Client Center operations to deliver immaculate first-class service by developing and implementing our global operating standards and procedures
- Analise and review metrics relating to space utilization, visitor statistics, consumption, and sales mix to plan and develop service levels accordingly
- Manage vendors performance against contractual expectations
- Drive global integration, through collaboration, work aids, process alignment and business reviews
- Maintain a culture of delivering a quality personalized service to all clients, customers and stakeholders
- Manage, develop, and coach the Client Center teams/partners to deliver a personalized intuitive client focused experience that is professional and flexible.
- Play a pivotal role in formulating and implementing budgets, forecasts and project costs
Required qualifications, capabilities, and skills
- Demonstrable experience in high quality Food & Beverage centric operations such as international 5* hotels, major event planning and food & beverage environment
- A passion for food, beverage, people and service
- Excellent people management skills with demonstrable experience in managing teams, meeting planning and first-class service
- Strong financial acumen with the ability to manage costs and ensure budget is met
- Excellent organisational skills around managing teams over many floors, meeting stakeholders and clients before, during and after events, understanding proposals and budgets
- Able to demonstrate an analytical approach to problem solving and the skills to put into operation
- Strong team player with an ability to pull together multiple partners in a productive, team environment enabling ideas to be taken from conception to execution
- Maintains tenacity and a balanced approach in high pressure situations
- Understand the importance of good business practice
- Anticipates and promptly addresses stakeholder needs
- Foster a collaborative and inclusive environment that supports growth and development
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
