Client Care Advisor East Kilbride, Scotland
Job description
Job Description
Client Care Advisors– Part or Full Time (flexible shift Patterns)
East Kilbride Vets4Pets
Due to Rapid Growth of the Practice we are looking for the equivalent of 2.5 full time Client Care advisors, Part Time applicants highly desirable.
- Modern and well equipped Small Animal GP RCVS Accredited practice, silver awards in both ISFM and RWAF. Opened in 2018.
- 16-40 Hours per week over a flexible 7 day rota, weekends will be in rotation with other CCAs. We offer and support a wide variety of shift patterns from compressed hours, late starts, split shifts etc.
- Open to anyone with good customer service experience and good basic Phone and IT skills.
- The role would suite a mature applicant with life experience.
- Salary £10.42ph-£11.50ph DOE.
- No OOHs or on call.
- Become part of 5 Vet, 4 RVN, 2 SVN and 3 VCA supportive Team
- Excellent CPD allowance and Benefits. Qualifications, Certificates and CPD funded and actively encouraged.
- Locally owned and run with wider support from Vets4Pets.
About You
You are the friendly and welcoming face for the client and their pets when they arrive at the practice. You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive and always focus on the clients’ needs. You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet. You have a mature outlook that helps bring balance and calm along with a kind outgoing personality, which complements your fellow colleagues. Together you will create a welcoming and friendly atmosphere in the practice.
In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.
About The Role
Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit. You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so basic computer literacy is a must.
About Us
We opened East Kilbride Vets4Pets in September 2018, Joint Venture Partners are Lorna Green RVN CertVNECC NCert(Anaesth) and Jennifer Laming RVN CertVNES. We have a team of 4 full time and 1 part time Vets, who are at varied levels of experience and have a diverse skill set, with one undertaking a certificate in Medicine and one in exotics! We have 4 full time experienced Nurses (2 who have 10 + years’ experience and multiple certificates between them), who all engage in many schedule 3 duties. We have a dedicated Veterinary care team of 2 full time Student nurses, 1 full time VCA and 2 part time VCAs assisting the Vets and Nurses. In addition to our colleagues, we have a mixture of volunteers, Vet students on EMS and Nursing students on placement as we are a nurse training practice.
We are Small Animal GP RCVS Accredited practice, we currently hold silver awards in both ISFM and RWAF, which we hope to gain Gold awards in the future. We have full in-house lab facilities, Digital x-ray, dental x-ray, ultrasound, multiparameter monitors and individual cat, dog and isolation/exotics wards.
We have now been open for almost 5 years and have already established a loyal client base. As a team we like to keep as up to date as possible with surgical techniques/medical treatments and provide gold standard pet care. We are looking for CCAs that can be part of our team, be the bright welcoming face of the practice, who wants to offer the best patient and client care, and works well in a busy team environment.
What we offer
A supportive workplace environment, who actively promote a healthy work-life balance. We offer an excellent CPD allowance, conference attendance and in-house support, as well as contributory pension scheme and exclusive company discounts and rewards including 20-30%off at Vets4Pets, Pets at Home and the Groom Room.
We actively encourage our colleagues to pursue their areas of interest but also to broaden their horizons and knowledge with a variety of CPD, Qualifications and certificates which are fully funded.
The surgery itself is within the Pets At Home store at the East Kilbride Retail Park (G74 4ZA), at the end of East Kilbride Express way, which joins directly with the Raith interchange on the M74 making it an easy commute from Glasgow and the surrounding areas.
We would love to hear from you! To apply visit www.vets4petscareers.com or email us directly at [email protected]
Location: G74 4ZA
