Client Advisor Remote
Job description
Client Advisor (Customer Service)
Company Overview:
Our client, Six the Residence are a luxury design furniture brand that was founded in 2020. As a digital-first brand, they have experienced rapid growth in both the consumer and trade interior design markets. They are dedicated to producing furniture that offers exceptional craftsmanship and timeless appeal.
Job Description:
As a Client Advisor, you will play a crucial role in ensuring that every customer has a positive experience with Six The Residence. Your primary responsibility will be to manage customer relationships and provide seamless support throughout the entire purchasing process. This includes assisting individual customers as well as trade clients, demonstrating your ability to adapt to diverse customer needs.
You will work in a fast-paced digital environment, demonstrating self-motivation and adaptability to meet customer needs effectively.
Key Responsibilities:
Digital Customer Service:
Respond promptly to customer inquiries regarding orders, products, returns, replacements, and deliveries through various communication channels (phone, email, and social media).
Utilise cross-selling and upselling techniques to maximise sales opportunities.
Use Shopify to update order notes, handle live chat queries, and ensure effective internal communication.
Trade Customer Service:
Provide exceptional support to trade clients, offering product knowledge, operational expertise, and personalised assistance to help them achieve their commercial goals.
Collaborate with marketing to introduce trade clients to new products and bespoke offerings, expanding the trade client portfolio through relationship building and networking.
Logistical Support:
Coordinate with logistics, production, and warehouse teams to promptly address stock and order issues, ensuring swift resolutions for clients.
Communicate with couriers and delivery teams to resolve any delivery-related problems.
Proactively communicate and keep clients informed about any logistical issues that may arise with their delivery.
Qualifications and Skills:
- Previous experience in delivering customer service within a high-end luxury brand, preferably in the goods or services sector.
- Excellent written and spoken English communication skills.
- An interest in luxury interiors and a strong desire to learn and stay up to date on industry trends.
- Experience using e-commerce platforms is preferred, but we also welcome candidates who are willing to learn and adapt to our specific e-commerce systems and processes.
- This is a fast-paced role in a digital company, so adaptability and self-motivation are essential.
- You will be expected to maintain professionalism, build strong relationships, and ensure customer satisfaction at all times.
Additional Information:
They believe in recognising and rewarding exceptional performance, and therefore also offer performance-based incentives.
Hybrid remote working will be considered.
If you are passionate about providing excellent customer service in the luxury design industry, we would love to hear from you. To apply, please submit your CV and a cover letter highlighting your relevant experience and qualifications.
