Client Accounts Coordinator

Client Accounts Coordinator Leighton Buzzard, England

Connells Group
Full Time Leighton Buzzard, England 24000 - 31494 GBP ANNUAL Today
Job description

Job Description


Connells Group have a great opportunity for a customer service professional to join their busy client accounts team in Head Office, in Leighton Buzzard. Our Customer Service Advisors known locally as Client Account Coordinators provide support services to all Lettings Branches, Landlords and Tenants. Their aim is to provide a service which surpasses all customer expectations.

You will be responsible for:

  • Handle queries coming into the department via phone and email from landlords/tenants/branches in a timely and professional manner
  • Maximise the collection of rental payment through communicating with the debtor via telephone, e-mail and SMS, negotiate payment arrangements, monitor aged debt and ensuring accurate records are maintained
  • Load/check property, landlord & tenant details onto client accounts computer system and ensure all charges for fees are correctly raised
  • Process renewals, terminations of tenancies and return of deposits
  • Ensure all funds received are identified and allocated correctly
  • Process rents received and remit to landlord daily by Faster Payments & Cheque
  • Produce statements to landlords detailing transactions on account
  • Process requests from landlord/ tenant/branch/LSC
  • Ad hoc duties as required by line manager

Your experience and skills will include:

  • Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail
  • Excellent PC and related technology skills
  • Excellent writing skills
  • Good analytical ability
  • Ability to stay calm under pressure and work to tight deadlines
  • Flexible approach to working
  • Basic accounts/bookkeeping background an advantage but not necessary

About Connells Group

Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of nearly 1200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

CF00050


Job Reference: CF00050

Client Accounts Coordinator
Connells Group

https://www.connellsgroup.co.uk/careers/work-with-us/
Leighton Buzzard, United Kingdom
Unknown / Non-Applicable
10000+ Employees
Company - Private
Real Estate
1936
Related Jobs

All Related Listed jobs

School Administrator
Bath & North East Somerset Council Whitchurch, Buckinghamshire, South East England, England 24496 - 27852 GBP ANNUAL Today

Hours: 35 per week (8.30am - 4.00pm, Monday to Friday, with an unpaid 30-minute lunch break) Contract Type: Permanent School: Whitchurch Primary School

Executive Assistant to CEO
Trinity Jobs Bedford, England 20000 - 32000 GBP ANNUAL Today

Serve as a primary point of contact between the Office of the CEO and other deparments and subsidiary companies, including helping to coordinate the work of the

Trainee Sales Representative
ONE BELL PROPERTY MAINTENANCE LTD Huntingdon, England 32000 GBP ANNUAL Today

Go on full qualified leads with potential customers that may have an interest in updating their property (You will not have to generate these leads yourself).

Customer Services Representiatve
Atradius Cardiff, Wales 28202 GBP ANNUAL Today

The successful candidate will work within a fast paced dynamic environment, having responsibility for ensuring the Atradius Customer Service Team delivers

Assertive Outreach Worker
The BigLife Group Trafford Park, England 26845 GBP ANNUAL Today

As part of the role, you will contribute to the delivery of a creative and flexible service where youll actively re-engage individuals who have dropped out of,