Client Accounts Coordinator

Client Accounts Coordinator Leighton Buzzard, England

Connells Group
Full Time Leighton Buzzard, England 24000 - 31494 GBP ANNUAL Today
Job description

Job Description


Connells Group have a great opportunity for a customer service professional to join their busy client accounts team in Head Office, in Leighton Buzzard. Our Customer Service Advisors known locally as Client Account Coordinators provide support services to all Lettings Branches, Landlords and Tenants. Their aim is to provide a service which surpasses all customer expectations.

You will be responsible for:

  • Handle queries coming into the department via phone and email from landlords/tenants/branches in a timely and professional manner
  • Maximise the collection of rental payment through communicating with the debtor via telephone, e-mail and SMS, negotiate payment arrangements, monitor aged debt and ensuring accurate records are maintained
  • Load/check property, landlord & tenant details onto client accounts computer system and ensure all charges for fees are correctly raised
  • Process renewals, terminations of tenancies and return of deposits
  • Ensure all funds received are identified and allocated correctly
  • Process rents received and remit to landlord daily by Faster Payments & Cheque
  • Produce statements to landlords detailing transactions on account
  • Process requests from landlord/ tenant/branch/LSC
  • Ad hoc duties as required by line manager

Your experience and skills will include:

  • Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail
  • Excellent PC and related technology skills
  • Excellent writing skills
  • Good analytical ability
  • Ability to stay calm under pressure and work to tight deadlines
  • Flexible approach to working
  • Basic accounts/bookkeeping background an advantage but not necessary

About Connells Group

Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of nearly 1200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

CF00050


Job Reference: CF00050

Client Accounts Coordinator
Connells Group

https://www.connellsgroup.co.uk/careers/work-with-us/
Leighton Buzzard, United Kingdom
Unknown / Non-Applicable
10000+ Employees
Company - Private
Real Estate
1936
Related Jobs

All Related Listed jobs

Customer Assistant
Lidl Walsall, England 11 - 12 GBP HOURLY Today

Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store and ensure the store is ready for another day

advisor
Leidos Washington, DC 218700 - 105300 USD ANNUAL Today
Work from Home Customer Service Representative - Banking
Teleperformance Remote 20475 GBP ANNUAL Today

Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days year and our Interactive Health and

MS ABS Operations Apprentice
MS Amlin London, England 48762 - 105369 GBP ANNUAL Today

If you flourish in fast paced, dynamic environments where you can shape solutions and genuinely want to help others then this is the perfect opportunity for you

Client Account Executive - SE Audit - Watford
PwC Watford, East of England, England 24447 - 27312 GBP ANNUAL Today

In addition to supporting and driving engagement finances for billing managers the CAE role supports engagement teams with the non judgemental, administrative