Client Accounts Administrator (London or Manchester) London, England
Job description
This is a newly created role as part of our Lomond Investment Management department to provide an account managed, single point of contact service for lettings, property management, block and estate management and sales throughout the UK. You'll play an important role in ensuring our clients are informed and served well.
About us
Lomond Group are a network of market leading Lettings and Estate Agents, with major hubs across key rental hot spots across England and Scotland, including Aberdeen, Birmingham, Brighton, Edinburgh, Hull, Leeds, Manchester, Sheffield and York. Backed by LDC, the private equity arm of Lloyds Banking Group, Lomond Group was formed to become the leading Lettings and Estate Agency Group in the UK with grand ambitions for immediate and sustained growth.
What we will give you:
- Competitive basic salary of circa £20,000-£23,000 depending on experience, plus annual performance related bonus
- 25 days holiday (+ bank holidays)
- Company Pension Scheme
- Clear succession plan for future growth
- Access to Employee Assistance Programme
A little more about the role:
- Undertake daily accounts processes & routines including receipting and processing rental payments
- Supplier payments
- Maintain accurate records of arrears in our CRM system; Cube.
- Answer landlord and tenant queries regarding their accounts
- Ensure all necessary documentation is provided and completed throughout the end to end arrears process.
- Liaise with Government Deposit Schemes and the Client Accounts Team Leader to add and release deposits correctly.
- Ensure reports are completed to a high level and provided within the required time frame
- Provide daily, weekly and monthly updates to the Client Accounts Team Leader on arrears and deposits.
The ideal candidate will need:
- Strong administrative experience with attention to detail
- Great communication skills, verbal and written
- Strong team player and willingness to get the job done in a fast paced environment
- Excellent client/customer relationship/account management skills
- Strong experience using a CRM system or IT system in general
