Client Account Manager Sheffield, England
Job description
Are you an experienced IT Client Account Manager that thrives in a multi-disciplined role?
Do you enjoy building client relationships?
Do you enjoy providing solutions to a variety of issues?
Interested? We thought you would be!
Technology is an integral part of our lives; it is an essential part of our homes, the offices we work in and connects us to friends, family and colleagues across the globe. From checking bank accounts and shopping to online work meetings and monitoring energy use in homes, the internet ensures we can all stay in touch, stay in control and work from home. Part of how we ensure we provide world-class customer service is our Client Account Managers, who support our clients as they grow, ensuring our customers always have the access they need, when they need it.
Joining our team, you’ll support our clients to ensure we support them with any IT requirements as they grow ensuring we provide a prompt and efficient service. A confident communicator, you’ll work closely with the wider team and customer, identifying the issues and providing a solution.
What you’ll be doing:
- Inspire client confidence in the A4S team by making sure communication with clients builds up the team, and makes clients believe in our colleagues.
- Stepping in to manage communication on sensitive tickets, as required.
- Strategic Clients Review/Client Relationship Review meetings
- Helping with any commercial/purchasing questions they have.
- Sounding board for any general queries
- Client meetings Onsite/Teams meetings with clients as/when required, following up of actions after
- Point of client escalation
- Data cabling, liaise with FMS when clients have cabling requirements, quoting for works that needs doing and coordinate cabling jobs with FMS/client
- Writing proposals for additional services/solutions for clients.
- Commercial presentation to clients
- Generating reports as / when required.
Our ideal candidate will have experience of:
- Account Management
- Excellent customer services skills
- Excellent written and oral skills
- Microsoft Excel / Word
- Excellent teamwork
