clerk Sheffield, England
Job description
St Luke’s is an organisation that is dedicated to enhancing the wellbeing and quality of life of all those affected by a terminal illness in Sheffield. No patient or family is ever the same, and our journey with each individual is unique. Through the provision of high quality care, support, compassion and respect, we aim to improve the lives of these people at some of the most challenging times of their lives.
Our values embody our way of working and they are Dignified, Compassionate, Inspired and Pioneering. Working for St Luke’s offers a real opportunity to make a difference to local people.
We are looking to recruit an enthusiastic, motivated and experienced Ward Clerk to cover our two Reception areas – main reception and In Patient Centre reception. You will help to provide a reception service for all visitors to St Luke’s, acting as the first point of contact for all enquiries, aiding communication between Reception, other departments and external agencies, as well as support clinical staff in ward administration.
We need to ensure we have the right individual in place with a passion for making a difference to others and above all ensure that our organisational values are embedded into everything we do.
This role involves public and patient interaction so the need for excellent communication skills and conflict management is essential. You must be able to deal with internal and external enquiries both over the telephone and in person, exercising initiative in taking the appropriate follow-up action.
It is also essential that you are able to create relationships and communicate within the team, across St Luke’s and with external partners to ensure the accurate recording of data, timely availability of information and effective clinical support processes.
You will have had previous experience in an administration/Receptionist role and have had significant customer service experience. As a key part of the role, you will maintain up to date records of patient activity on the clinical ICT systems and contact external services to make appointments for patients so the ability to maintain confidentiality is key.
Therefore, you will need to be organised, diligent and able to strictly adhere to processes & procedures. The ability to solve problems and work under pressure without compromising quality and be flexible is essential to meet the demands of the role.
Intermediate IT knowledge including use of all Microsoft packages and Outlook is essential.
What can you expect from St Luke’s?
We offer a competitive salary and a range of benefits including 27 days annual leave plus Bank Holidays, Westfield Health scheme, pension scheme (non NHS), free car parking and discounted meals in our restaurant.
For further details and an informal discussion or visit, please contact Emma Baldwin, Therapies and Family Service Lead on 0114 235 509.
How to apply
Please email a CV and covering letter (outlining your most current experience and your reasons for applying for the post). All applications should be emailed to [email protected].
Alternatively you can post your CV to:
Human Resources Department
St Luke’s Hospice
Little Common Lane
Sheffield
S11 9NE
To find out more about any listed job vacancy, please email [email protected] call our HR team on 0114 235 7544.
Please Note: we do reserve the right to close any vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible
All posts at St Luke's are subject to a Disclosure and Barring Service (DBS) check.
Equity, Diversity & Inclusion (EDI) at St Luke’s
At St Luke’s we aspire to build diverse and inclusive teams where everyone is welcome and feels a sense of belonging, recognising the value that different principles, perspectives and experiences bring. We see EDI as more than simply ensuring we commit to our legal obligations under the Equality Act, making certain no person or persons are unlawfully discriminated against because of any characteristic as legally protected under the UK Equality Act 2010, which we extend to include neurodiversity and socio-economic diversity. We are committed to attracting as diverse a range of candidates as possible and welcome speaking to people about how we can build in flexibility.
St Luke’s is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.
If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
Job Types: Full-time, Permanent
Salary: £23,500.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
Schedule:
- Day shift
- Weekend availability
Ability to commute/relocate:
- Sheffield: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 25/06/2023
About St Luke’s Hospice
Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Private
Website: www.stlukeshospice.org.uk
