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Job description

The Microbiology department is looking to welcome a Clerical Assistant to the team on a full-time, permanent basis.

You will provide invaluable admin support to our lab managers and medical staff which will have a direct impact on the smooth running of the service.

• Answering all telephone enquiries from clinics, wards, and GP surgeries
• To assist in the timely, accurate and efficient analytical and reporting service.
• Responsible for maintenance, filing and archiving of laboratory reports.
• To co-ordinate and undertake data entry progress for Microbiology.
• Provide clerical support for microbiology manager(s) and Consultant Microbiologist.
• In the absence of the Consultant Microbiologist, to undertake accurate communication of messages and clinical enquiries.
• Telephoning GPs and doctors with microbiology results.
• Contacting hospital doctors for the Consultant Microbiologist.
• To generate pathology reports from the LIMs/ICE system as requested by the Consultant Microbiologist.
• Using computer system’s (programs) such as ICE, Spin, COSMIC and Microsoft office.
• To liaise and communicate in an appropriate manner with patients and members of the general public as appropriate.
• To maintain a professional appearance and behave in a professional manner at all times
• To communicate effectively on the telephone and face to face, being able to receive and give Information and results, as appropriate. Knowing when to refer to HCPC registered staff.
• Participate in departmental meetings and contribute to effective communication within the Department and users of the service.
• The downloading and enter reference report and give a hard copy of the results to the BMS on the related bench.
• Minute taking for meetings.
• Maintain the work rota for the consultants.

The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop’s Stortford, and St Margaret’s Hospital in Epping.

We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop’s Stortford and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt and Broxbourne in Hertfordshire.

Our Values

The Princess Alexandra Promise to our patients as identified by our 3 values which will contribute to improving our patient experiences:

Patient at heart– Always holding the patient and their wellbeing at the centre of our thoughts and efforts

Everyday excellence– Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both

Creative collaboration– Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care

The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.

For further details, please refer to the attached job description and person specification, available to download at any time.