Cleaning Contract Manager London, England
Job description
About The Role
Based at Royal Borough of Kensington and Chelsea.
Summary
To manage the day-to-day cleaning operations within your portfolio whilst leading and motivating your direct reports and to operate consistently within Company policy; making best use of the resources available to you, while consistently providing excellent customer service.
You will be part of a team focused on delivering happiness through service excellence to colleagues and clients alike.
What you will be doing
- Meet and where possible, exceed client expectations whilst operating within agreed budgets.
- Recruit, induct and train suitable staff ensuring compliance with vetting procedures and ensure cover at all times, particularly for the Periodics and Mobile teams at night and weekends.
- Maintain numbers of staff at the agreed levels to maintain contract standards.
- Control wage spend in line with agreed budgets set by the Client and Account Director. Oversee weekly detailed wage analysis.
- Monitor client satisfaction and service delivery on a monthly basis, through client meetings, monthly call log/complaints report.
- Carry out frequent site visits, both random and pre-planned to ensure service delivery is being met, escalating any issues to the Account Director.
- Carry out random and pre-planned audits including compliance and quality on a monthly basis.
- To deliver strategies to reduce staff turnover to include induction programme, training, feedback, performance management and personal coaching
- To oversee the site-based training matrix for all personal to ensure training is delivered.
- Ensure health and safety of all employees and appropriate client or public.
- Ensure that site documentation is maintained and correct.
- Ensure products, equipment and materials are properly stored, used, maintained and controlled and fall in-line of agreed budget.
- Ensure all administration is undertaken to provide the Company and the Client with the information they require to given deadlines.
- Ensure that all Atlas FM personnel obey all site rules and maintain a smart appearance, including the wearing of Atlas FM uniforms.
- Follow the Company grievance and disciplinary procedures.
- Ensure activities are undertaken in line with quality management, health & safety, legal requirements, environmental policies and duty of care.
- Uphold, safeguard and promote the Company’s values and philosophy relating to ethics, integrity and corporate social responsibility.
- What makes this job amazing?Full learning and support from Atlas. (We believe in our people and want you to do well). Learning and Support will be a mixture of on-the-job training, tool box talks and discussions with your Supervisor/Manager about opportunities within the business.Wrkit – our employee benefits programme which helps you financially whilst maintaining a healthy lifestyle whilst you work (access to high street discounts, online training, home workouts and mindfulness classes, feedback surveys to tell us how you’re finding your work and much more).The ability to progress your career within Atlas.Learning and development lead by you: support in areas you like or want to learn more about.Free uniform, which is comfy, sustainable and easy to take care of.The opportunity to work amongst people who value and support each other, achieving great results.
About You
All you need is
- An inherent desire to create happiness for yourself and others.
- Ability to work well in a highly pressurised environment.
- Motivate and lead the team to new levels of development and achievements by regular coaching and one-to-ones with your direct reports.
- Make sure Customer needs are met at all times.
- Ability to communicate effectively with people at all levels.
- Able to accurately record data and collate this into a monthly report.
- Track any trend analysis data for contractual improvements.
- Previous industry management experience preferred due to the size of the contract.
- Excellent communicator at all levels.
- Ability to work on own initiative with minimum supervision.
- Strong team working ethic and flexibility.
- Ability to manage resources and cope under pressure.
- Health & Safety awareness/training.
- Strong customer service skills.
- IT literate.
About The Company
Who are we?
Atlas is a family of people drawn together by a passion for creating happiness in ourselves and others.
Founded 36 years ago and still 100% owned by our founders, we are now one of the fastest-growing privately owned, Total FM companies in the UK, providing cleaning, engineering, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our 10,000 strong family, who together deliver happiness to over 5,000 client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.
Our Values.
We are a family
Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from many different backgrounds, but we’re always there when it really matters. Whether it’s with practical help and support, or simply a mug of tea and a shoulder to cry on.
Sharing makes us stronger
Knowledge is more powerful when its shared. Which is why we share everything - our ideas, our expertise, our news and most-of-all our time. Show humility. Share and work together, and anything is possible.
Own your space
You are Atlas. Don’t be afraid to make decisions. Use your time wisely and treat every pound as if it was coming from your own pocket.
Be honest. Always.
Have the courage to do the right thing, even when no-one is watching. Whether it’s owning up to a mistake, having a difficult conversation, or simply arguing a point you feel passionate about. Be yourself. Authenticity breeds trust. Trust brings happiness.
Treat clients like our best friends
If we’re a family, then our clients are our best friends. Friends who you can be completely open and honest with, because they trust you to put their interests first. We take the time to listen to what’s going on in our clients lives and pull out all the stops to make them feel happy.
Start with Wow
And never settle for less. Create time to focus on quality and prioritise long-term solutions over short-term fixes. Constantly seek opportunities to learn from others, and if something doesn’t make sense, shout. Always ask yourself if there is more we can do to bring happiness to those around us.
Don't just talk. Do.
We are a business that thrives on doing. The more we do, the more we succeed. Embrace change. Keep it simple. Keep meetings short. Plan just enough to succeed. And then get on with it.
