Cleaning Assistant Sunderland, North East England, England
Job description
The Everyone Quality Management System (EQMS)
Position: Cleaner
Responsible to: Duty Manager / Cleaning Champion
Responsible for:
Personal Specification
Qualifications Experience Other
Essential
Previous experience in
Desirable
cleaning roles
To ensure the facility and colleagues provide a quality customer experience
Major Goal: by keeping the centre clean to a high standard
Job Description:
Service Development
- Complete the cleaning tasks to ensure the standards of the facility meet company expectations
- Increase the customer satisfaction scores in cleanliness at the centre
- Support the centre’s work towards Quest, IiP, ISO 14001/45001, 18001 and other awards
- A safe, secure, clean, well maintained facilities that are accessible and inclusive for all.
- Start shifts on time
- Wear uniform as per the company standard
- Clean the facility following and completing the cleaning schedule to the required standards identified.
- Take appropriate action when identifying faults and hazards following all H&S Procedures
- Communicate daily cleaning shortfalls to operational team
- Report low levels of cleaning materials
- Report equipment malfunctions to the duty manager
- Ensure chemicals and equipment are secured to prevent unauthorised access at all times.
- Maintain stores in a clean and tidy condition as per the storage plans
Page 1 of 2 Jan-21
The Everyone Quality Management System (EQMS)
Position: Cleaner
- Ensure that the centre re-cycling policies are implemented when dealing with waste promoting good habits to the customers and colleagues
- Enforce Normal Operating Procedures at all times
- Ensure all energy reduction actions are undertaken on a daily basis throughout your shift
- Follow Emergency Action Plan procedures at site
- Offer a warm and friendly welcome every time.
Deliver a customer experience that generates customer compliments. Listen, value and respond to all comments made by customers.
- Acknowledge all customers as you complete your cleaning tasks around the centre
- Deliver a customer experience that generates customer compliments
- Have knowledge of facility programme to help customers if they enquire
- Respond to comments in a positive manner and report to the duty manager during your shift
- Support other departments within the centre as needed
- Promote 30 minutes of activity 5 times per week by providing a wide range of quality activities.
- Promote the concept of 30 minutes of activity 5 times a week
- Ensure all areas of the centre of clean for all our customers
- Provide dedicated, qualified, well trained colleagues to support customers and make their visits enjoyable.
- Complete online induction and continue with online training throughout the year
- Complete online cleaning module and site COSHH training
- Undertake and have a regular review with your line manager
- Attend meetings as required
- Undertake training as required
- Other
- Any other reasonable request by the company
I confirm that a copy of the job description has been issued and received
Colleague Signature:___________________________________ Date:__________________________
Line Manager Signature:________________________________ Date:__________________________
Page 2 of 2 Jan-21
Job Type: Part-time
Part-time hours: 20 per week
Salary: £7.49-£10.42 per hour
Benefits:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free fitness classes
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Sunderland, SR5 1SU: reliably commute or plan to relocate before starting work (required)
Experience:
- cleaning: 1 year (preferred)
Work Location: In person
Application deadline: 04/09/2023
Reference ID: Aquatic Clean 1
Expected start date: 18/09/2023
