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About National Breakdown

We are an innovative presence in the breakdown recovery market, providing flexible policies for HGV’s, commercial fleets and domestic vehicles. From our 24/7 emergency call centre, we pride ourselves on our customer service and will go out of our way to arrange the best outcome for our clients. Working with our partners and brokers, we are able to provide specialised breakdown cover to suit the needs of the client.

We are authorised and regulated by the FCA (Financial Conduct Authority) and our products and services are subject to laws, rules, and regulations. Our customers and partners are treated with respect and we pride ourselves on handling complaints quickly, professionally, and correctly whenever they arise. We take pride in our relationships and responsibilities with our distribution partners and intermediaries.

We take on work from companies of all sizes, including vehicle manufacturers, car garages, intermediaries and more, with services including Out of Hours (OOH) and First Notice of Loss (FNOL). We professionally manage the administration work, including claims handling, incident management, and recovery 24-hours a day, 365 days a year.

We are actively looking for new employees to effectively manage claims and customer queries in line with company and industry standards and regulatory requirements.

Job Description

• Record and correctly validate all incidents received within the parameters of the prescribed limits of the relevant scheme / product

• Pro-actively manage all incidents through to settlement – checking ongoing incidents continuously

• Provide appropriate and accurate reserving on all claims at all times

• Provide detailed notes on all actions taken on each claim

• Liaise effectively and develop a positive value based relationship with all suppliers to provide the best solutions / outcome for the customer

• Always provide professional communication with internal and external customers

• Effectively manage any customer complaints or queries

• Adhere to company service level agreements at all times

• Strive to create an ethos of customer centricity and to treat customers fairly

• Liaise with a customer to keep them informed on the progress of the claim

• Work as part of a team, seeking out opportunities to drive the company forward

• Assisting your colleagues in their role where possible as instructed by your team manager

• Incur no subjective or objective leakage
• Complete technical and regulatory training as directed by your team manager

• Adhere to all industry based compliance and regulatory requirements

• Achieve own and assist with the teams objectives and KPI’s as advised by your team manager

• Complete daily, weekly or ad hoc tasks as allocated

• Work shift rotation in accordance with monthly shift pattern and show a willingness to cover colleagues when requested to by your team manager

Knowledge and Experience

• 5 GSCE’s including Maths & English (Grade c / 4 or above) or equivalent qualifications

• Excellent verbal and numerical skills

• Have good computer literacy and keyboard skills

• Objective approach to problem solving

• Clear, professional and accurate communication skills

• Demonstrate empathy and understanding of customers’ responses to all decisions made throughout a claim

• Ability to be able to work under pressure

• Logical and organised

• Excellent decision making skills

• Commitment to self development

• Demonstrate own business acumen and areas you have developed yourself. Seeking out opportunities to further develop your experience and knowledge

• Ability to work part of a team, willingness to take on new roles and responsibilities

• Demonstrate confidence, enthusiasm, flexibility, resourcefulness and initiative

• Fluency in European languages, such as French, German, Italian or Spanish would be beneficial but not essential

Reward and Benefits

• 28 days’ holiday or equivalent hours due to working shift rotations (inclusive of recognised bank holidays)

• Work place pension scheme

Job Types: Full-time, Part-time, Permanent

COVID-19 considerations:

We are committed to protecting your health and our office is COVID safe and secure.

Work remotely

• No

Job Types: Full-time, Part-time
Part-time hours: 24-40 per week

Salary: £10.50-£12.50 per hour

Benefits:

• Employee discount
• Free parking
• On-site parking

Schedule:

• 12 hour shift
• 8 hour shift
• Night shift

Work Location: In person

Reference ID: Nov 22