Claims Partner Remote
Job description
**Join Our Team as a Claim Partner!**
Are you a customer-focused individual with excellent administrative and organisational skills? Are you passionate about providing outstanding service to clients and customers? If so, we have the perfect opportunity for you!
At Innovation Group, we believe in delivering exceptional customer service to our policyholders, clients, and colleagues. We are currently seeking a talented and dedicated Claim Partner to join our team. In this role, you will be responsible for managing day-to-day claims, providing excellent customer support, and fostering effective communication with individuals from all backgrounds and levels. If you have a passion for customer service, a keen attention to detail, and the ability to work collaboratively as part of a team, we want to hear from you!
**Key Responsibilities:**
- Ensure timely and accurate data entry onto the mainframe claims management system, while adhering to the client's philosophy, standards, and service levels.
- Communicate effectively with internal and external contacts, actively listening to capture and record accurate information in the database.
- Track and meet personal Key Performance Indicators (KPIs) to ensure optimal performance.
- Contribute to project work involving engineering issues as required.
**Knowledge & Skills Required:**
- Highly motivated individual with a strong willingness to learn and grow within the organisation.
- Proficient in computer skills, ideally with experience using Microsoft Office.
- Ability to collaborate effectively in a team-based environment, supporting the activities of the business.
- Reliable and able to meet deadlines consistently.
- Open-minded and receptive to the ideas and opinions of others.
- Capable of evaluating facts and making informed recommendations.
- Meticulous attention to detail, ensuring accuracy in all tasks.
- Excellent communication skills, both written and verbal.
- Familiarity with business performance measures and the ability to understand their significance.
- Flexibility to adapt to changing priorities and work demands.
- In-depth knowledge of delivering excellent customer service.
- Essential understanding of insurance claims processes, with previous experience in household claims being highly desirable.
- Possession of CII FIT certification is preferable.
To be successful in this role, you should have excellent interpersonal and communication skills, as well as strong attention to detail and organisational skills. You should be computer literate and willing to learn new skills as required. Previous experience in claims handling or customer service would be beneficial but is not essential.
At Innovation Group, we value our employees and strive to create an inclusive and supportive work environment. We offer competitive compensation, comprehensive benefits, and ample opportunities for professional development and advancement. Join our dynamic team and make a difference in the lives of our customers while growing your career.
To apply for the position of Claim Partner, please submit your CV and a cover letter highlighting your relevant experience and skills. We look forward to reviewing your application and getting to know you better.
Innovation Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Job Type: Full-time
Salary: £21,000.00-£24,000.00 per year
Benefits:
- Company pension
- Employee discount
- Private dental insurance
- Referral programme
- Work from home
Schedule:
- Monday to Friday
- Overtime
Experience:
- Claims Processing: 1 year (preferred)
Work Location: Remote
Reference ID: CP
