claims manager Remote
Job description
Who Are We?
We are the Innovation Group - For over 20 years, the world’s leading insurers, vehicle manufacturers, property managers, brokers and fleet operators have trusted us to transform their claim management processes, manage critical vehicle and property incidents, and generate more revenues with value-added services like warranty and service plans for dealerships around the world.
What Is The Role?
We are looking for a new Motor Claims Team Leader to join us on a full time, remote basis! You will have the flexibility of working home and working Monday – Friday!
You will be leading our Service Delivery Team (around 10 in the team) – this team is responsible for progressing the repair and total loss element of a claim for our customers, as well as monitoring and minimising replacement vehicle hire. These customers have been involved in a car accident and are using our services for the repair of their vehicle and insurance claim, so customer service is vital.
As Team Lead, your role is to coach and develop the team, ensuring that resource is fully managed and effectively utilised, carry out quality audits, identifying areas for improvement, carrying out 1-1s and fully supporting your team.
What Do We Need From You?
Our new Motor Claims Team Leader will have experience in a senior or leadership role within a call centre, either remotely or in person. If you have insurance or claims experience then that’s a huge bonus!
You will be used to leading a team, helping them achieve KPIs and targets, auditing and coaching whist ensuring that customers are receiving the best possible service.
You could be a Senior Advisor looking to make the step up to Team Leader? Or a Team Leader looking for their next challenge in a fast paced, exciting environment with the opportunity to work from home.
Why Should You Apply?
· Salary of up to £25,000 DOE
· Fully remote!
· Lots of benefits including:
· 25 days annual leave, plus bank holidays, with the opportunity to buy and sell additional leave
· Fantastic referral scheme with no limit on how many friends you can refer!
· Flexible benefits scheme, allowing you to buy health insurance, dental cover, travel insurance, Virgin Experience Days, Life Assurance and more!
If you are looking for the opportunity to progress, this is the ideal role. With the right attitude and the desire to develop your skills, there is always room to progress. Over 80% of our management and support team began within our customer service roles!
What Next?
· Now that you’ve read this advert, the next step is for you to hit the apply button!
· Your application will be reviewed by the team.
· If we would like to progress your application, you can expect a call very soon.
· If that goes well, you will be invited to a Teams interview in our Burnley office to really show off your amazing skills.
· If successful, you will then receive an offer! SIMPLE!
Job Types: Full-time, Permanent
Salary: £23,000.00-£25,000.00 per year
Benefits:
- Company pension
- Work from home
Schedule:
- Day shift
- Monday to Friday
Work Location: Remote
