Claims Handler - Third Party Property Damage (UK - Remote Working) Newcastle upon Tyne, England
Job description
REMOTE WORKING-Full & Part time hours available (Monday-Friday). Salary - up to £27,000.00 dependent on experience. Excellent benefits package, training, up to 25 days holiday, bonus scheme (5% of basic salary based on business and personal performance), healthcare, pension, life assurance, virtual GP, and many other lifestyle discounts.
- Utilise demonstratable claims experience and knowledge to handle claims in line with agreed authority levels, handling guidelines, procedures, claims strategy and culture. Ensure claims are settled quickly and cost effectively.
- Maintain your own caseload to a high standard, ensuring all actions are documented correctly, and the claims system is kept accurate and up to date.
- Make necessary investigations and decisions on liability and quantum, identifying possible fraudulent cases, highlighting indemnity concerns and corroborating circumstances to make accurate liability assessments at the earliest possible stage.
- Ensure creative and effective solutions are delivered to provide an excellent claims third party customer experience and meet third party capture targets.
- Use claims experience and knowledge of principles of negligence to negotiate with other organisations to achieve the optimum claims settlement in terms of liability and costs.
- Demonstratable knowledge of third-party motor claims (Indemnity, Liability, Litigation).
- Proven experience within a third-party motor claims role.
- Understanding of the principles of negligence and how this applies to motor accident liability.
- Ability to adopt Claims processes.
- Understanding of the FCA regulatory regime, FOS ethos and TCF initiatives.
- Ability to plan and organise own workload.
- Sound negotiation and influencing skills.
- Good level of both verbal and numerical reasoning, analytical, objective, solves problems by developing and applying solutions.
- Proficient in using IT word processing and spreadsheet packages.
- Managing multiple tasks (calls, correspondence, workflow tasks, crash alerts) to deliver a balance of exceptional customer service with effective claims costs solutions.
- Dealing with customers and third parties in a high emotional state when often having to deliver ‘bad’ news.
Safety and Security
We are committed to making our colleagues feel safe and secure whilst working with us. We are a strong, stable, growing business. We have been fortunate to support our colleagues financially through the current financial crisis.
Our Community
Our community’s unwritten rule is to be as flexible as we can be. We understand life happens, and on occasion, we all need a bit of give and take in our day. We don’t want you missing your child’s school play, or the new fridge being delivered. We believe our colleagues should have choice, flexibility and balance in their home and work life.
We care about our colleagues and their well-being and have been nationally recognised for this. We like to think our benefits package is one of the best, focusing on colleagues’ health, wealth, and lifestyle.
- Money Back* on everyday health-related expenses such as Optician, Dental, Prescription, Physio, Massage and chiropody, to name a few.
- Employee Assistance Programme: Telephone service offering colleagues practical advice and emotional support during a crisis
- Flu Jab Voucher is offered during the flu season
- Virtual GP online service* with appointments 24/7
- 5% Bonus* ranging from £1,125 - £1,200.
- £250* towards Driving Lessons for you, your partner, and dependents
- Pension Advisory Service to support the planning of retirement
- Enhanced family-friendly policy, including a baby bonus of £200
- Annual Season ticket loan 8- up to a £1000 interest-free loan towards travel to and from work.
- Cycle scheme* - hire a bike for an agreed time, then snap it up for a fraction of the cost. up to £500 in probation £3000 after
- Subject to company performance and completion of probation
Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).
