Claims Handler - Home - Customer Settlements Newcastle upon Tyne, England
Job description
General information
Serving our customers, communities, and planet a little better every day.
Claims Handler – Back Office Functions (Settlements) – Home
Newcastle (Hybrid)
36 hours per week. Monday to Friday 09:00 -17:00.
The Opportunity
We are currently recruiting for Insurance Claims Handlers for our Insurance team starting 16th October 2023. Competitive salary starting from £24,960 per annum and annual bonus.
We’re looking for people who’ll listen effectively, ask the right questions and treat customers as they would want to be treated – answering calls, emails and chat in a friendly and professional manner.
The Role
As a Claims Handler you’ll support Tesco customers through their insurance claims journey from notification to settlement by telephone, email and our chat function. In this busy and varied role, you’ll provide an excellent customer experience for our customers.
Training
Excellent Training provided. You’ll start your journey with 6-8 weeks of training onsite to give you the best start and tools in your career. Training for this role will be office based and once competent in role you'll have the opportunity to move to hybrid working if certain criteria is met.
What you’ll be doing
- Customer Services: Carrying out standard customer service activities and managing simple customer enquiries
- Insurance Claims Administration: Carrying out a range of information gathering and data processing activities to support the administration of insurance claims, including an initial review of claims documentation to identify further information needed and/or to allocate cases to the appropriate claims’ specialists/investigators
- Insurance Claims Evaluation: Interview claimants to evaluate straightforward low value claims
- Handling Enquiries and Correspondence: Answering the telephone and assisting callers or those making varied enquiries by email or mail with any requests for information, directing more complex matters to colleagues, as necessary. Initiating contact internally and externally to convey requests, provide instructions or obtain information on behalf of a senior colleague.
What skills and experience do you need to be a Claims Handler?
- You’ll love working with customers, be customer focused and passionate about finding the best outcome for our policyholders
- Experience of working in customer services with a previous background of working with customers either by telephone or face to face is essential
- Resolution focused and resilient
- Excellent verbal and written communication skills
- Ability to make robust decisions based on the information presented
- Self-motivated and able to manage your time effectively with case loads
- Strong PC skills and ability to use new software.
Training for this role will be office based and once competent in role you will have the opportunity to move to hybrid working, if certain criteria is met.
How to apply
Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!
Why Tesco Bank?
It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.
