Claims Handler (Customer Service Team) Newcastle upon Tyne, England
Job description
Serving our customers, communities, and planet a little better every day.
Join our team our Team in Newcastle as an Insurance Claims Handler
We are looking for people who’ll listen, ask the right questions and treat customers they way you’d want to be treated – answering calls, emails and chat in a friendly and professional manner
Do you love getting the best result for your customer?
Do you want to join our growing team where you can progress your career, learn and develop?If the answer is yes then please read on:We are currently recruiting for Insurance Claims Handlers for our Insurance team starting on the 6th March so here’s the important bit - what’s in it for you?
- Competitive salary starting from £21,250 per annum and annual bonus
- 36 hours a week contract, permanent job
- A Colleague Discount card: 10% off most products at Tesco Stores
- 20% Off Insurance Products
- Pension scheme, life assurance, sickness benefit
- Maternity pay, paternity leave and 6.6 weeks holidays
- Save as you earn and buy as you earn schemes
- A place where your health & wellbeing really matter - cycle to work scheme,Gympass, mental health experts, a specialised headspace app, a multitude of health and wellness resources
- Great career path with lots of progression opportunities
- Variety of shift patterns
- Full training, fully paid
About the role
As a Claims Handler you will Support Tesco customers through their insurance claims journey from notification to settlement by telephone, email and our chat function. In this busy and varied role, you will provide an excellent customer experience for our customers by supporting them through their claims journey.
Training
You will start your journey with 6 weeks of training to give you the best start and tools in your career.
Office Location
Newcastle
Hours of Work
Roles are 36 hours per week
We are open every day from 8am – 8pm.
We have a 6-week shift-based rota, (within the 6 weeks you would work two full weekends and 1 Saturday).
What will you be doing?
- Customer Service: Carry out standard customer service activities and manage simple customer enquiries.
- Insurance Claims Administration: Carry out a range of information gathering and data processing activities to support the administration of insurance claims, including an initial review of claims documentation to identify further information needed and/or to allocate cases to the appropriate claims specialists/investigators.
- Insurance Claims Evaluation: Interview claimants to evaluate straightforward low-value claims
- Handling Enquiries and Correspondence: Answer the telephone and assist callers or those making varied enquiries by email or mail with any requests for information, directing more complex matters to colleagues, as necessary. Initiate contact internally and externally to convey requests, provide instructions or obtain information on behalf of a senior colleague.
What skills and experience do you need to be a Claims Handler?
- You will love working with customers, be customer focused and finding the best outcome for our policyholders.
- Experience of working in customer services with a previous background of working with customers either by telephone or face to face.
- Excellent verbal and written communication skills.
- The ability and experience to make decisions based on the information presented.
- Strong PC and ability to use new software.
How we work
Training for this role will be office based and once competent in role you will have the opportunity to move to hybrid working.
At Tesco, our purpose is to serve Britain’s shoppers a little better every day, and for Tesco Bank, our role within that is to help Tesco shoppers manage their money a little better every day. We do this by living our three values: no-one tries harder for customers, we treat people as they would like to be treated, and every little help makes a difference.
Everyone’s welcome: Our colleagues are the heart of our business. Quite simply, Tesco Bank is nothing without them. We love the unique characteristics, experiences, and background every single person brings to work. And we’re fully committed to building an inclusive workplace that reflects the brilliantly diverse communities and customers we serve.
We are proud to have an inclusive culture at Tesco Bank where everyone truly fells able to be themselves. At Tesco Bank, we not only celebrate diversity, but recognise the value and opportunity it brings to enable us to help our shoppers manage their money a little better every day. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.
We also know the importance of balancing work with life's other commitments. Please talk to us at interview about the flexibility you need and we'll explore what's possible.Wherever your talent lies, you’ll find challenge and reward in equal measure. We’re here to go the extra mile for our customers – and we’ll do the same for you. It’s simple. As long as you have the ambition, we’ll provide the opportunity.
How to apply
We value our people and diverse team and believe the variety of backgrounds and experiences make us stronger to achieve our goals. We encourage colleagues to be productive, focus on meaningful work, and look for ways to further develop themselves & career, and have an excellent work/life balance.
Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!
Why Tesco Bank?
At Tesco Bank everyone is welcome, we value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger in achieving our goals. It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
We’re also a little obsessed with the future. Your future. Our future. That’s why we take development seriously; we want to help you thrive and evolve in your career. Tesco Bank is a place to get on, all colleagues have access to LinkedIn Learning and Abstract, from day one.
All that hard work? Come and see it turned into something real, usable, and important to customers’ and colleagues’ everyday lives. At Tesco Bank, our products make things a little better for everyone.
Our purpose
The Tesco name comes with a dedication to customer service excellence, but Tesco Bank offers something more: a fresh approach to finance. While it’s an innovation, ours is a business built on the next development, the evolution to come. For forward-thinking, technical professionals, that means making a wide-ranging and long-lasting impact in an organisation that’s changing the face of banking for our customers.
We're on a mission to make our customers happier and more successful by putting them in control of their finances.
Job Type: Full-time
Salary: From £21,250.00 per year
Benefits:
- Company pension
- Life insurance
Schedule:
- 8 hour shift
Work Location: In person
Reference ID: 7883
