Claims Handler Andover, England
Job description
About The Role
Simplyhealth is a 150-year-old business with an amazing heritage and history of changing healthcare in the UK. We’re continually modernising, as reflected by the recent award to B-Corp status; something that is very important to our customers and to our people.
We have 2 million customers across our Health and Dental products and with an ever-increasing strain on the NHS, and a cost-of-living crisis, the products that Simplyhealth offer are needed more than ever before. But Simplyhealth have bigger ambitions than that. We’re on a mission to improve access to healthcare for everyone in the UK to help people live their best lives.
Our health payment plans allow our customers to proactively manage their everyday health by attending appointments with clinical professionals including dentists. Customers can claim back the cost of these appointments through their plan - and this is where you come in!
We’re looking for a Claims Handler to join our Corporate Dental team for the next 6 months. This role will interest someone who enjoys administration in a fast-paced environment, where the emphasis is on customer satisfaction. Hours are full-time (35 a week), Monday-Friday office working hours.
When you join us, you’ll take part in our 12-week training programme, during which we’ll support you and help you get up to speed. By the end of training, you’ll be confident independently handling even the most complex claims. This role sits at the heart of our friendly and supportive customer service team.
Your responsibilities will include:
- Working through claims that come into us via our online customer portal, or written claims forms in the post
- Validating claims: ensuring that each claims meets the criteria of our terms and conditions, and that payment can be made directly back into customer’s bank account
- Communicating clearly and openly with customers. There will be times when claims don’t meet our criteria and you’ll need to send these back and explain why
We’re interested in what you do and how you do things, not when and where you do them. Our ‘smart working’ approach gives you the best of all worlds – working from home, in our modern offices in Hampshire or on the move. This means depending on your role, there will be opportunities to flex when and where you spend your time to perform at your very best. For many of us this means day to day work can be handled remotely, but there will also be times when we need to come together in the office to collaborate, attend training sessions, induction, briefings and more. You might know it as flexible or hybrid working, for us it’s just another day living our best lives!
About You
If you’re the person we’re looking for, you’ll have excellent attention to detail and strong professional written communication skills.
You’ll be a customer-centric individual, who will go above and beyond to give great customer service.
You’ll be digitally literate and competent using Microsoft Office and Outlook.
Within the role you’ll work to hit your claim completion targets, so experience working to targets is ideal – however experience in a fast-paced role is essential.
Our Values
- Courage and Curiosity - So we deliver profits for a purpose
- Trust and Kindness - Because our customers, colleagues and communities are at the heart of what we do
- All Together Healthier - Enabling better health outcomes together
What's in it for you:
As well as a competitive salary, our benefits package includes a discretionary annual bonus, generous pension, 36 days holiday (with the option to buy and sell a further 5 days), a flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private medical insurance, shopping vouchers, pet insurance and more), a Simplyhealth Cash plan or Dental plan, an employee wellbeing programme and shopping discounts.
