Claims Handler Manchester, England
Job description
The company
At RSA our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. We are a proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe.
We are currently recruiting for a Commercial Property Claims Handler to join our established Commercial Claims team here at RSA on a hybrid working basis.
Your role
As a Commercial Property Claims handler, you will be responsible for the efficient & effective settlement of our customers insurance claims. You will build & grow relationships with our brokers, being their dedicated contact within the Commercial Property Claims team.
You will work both individually, and as part of a team, to deliver high standards of customer service. This also include looking at innovative ways to improve existing processes to benefit our customers & ourselves alike.
Following successful completion of your induction you will work in on hybrid environment spending 2 days per week at our Manchester office and 3 days working remotely.
About you
You will be an engaged, vibrant individual who has a passion for customer service with a proactive approach to managing & organising your caseload.
Experience of and being passionate about delivering great customer service as you will be the first point of contact with our customer when they need help.
You will start your training on acknowledging and accepting new claims and will work towards a claim handling licence of up to £20,000. When handling claims you will ensure reserves are accurately set & maintained throughout the life cycle of each claim.
You will relish chatting to people and building excellent relationships by phone or email. Good communications skills, excellent time management and computer literacy are major pluses.
What we offer you
At RSA we put our people first. We have adopted hybrid working as standard, to give you better a better work/life balance and an excellent flexible working mindset. That is on top of insurance discounts (up to 40%) and pension contributions of up to 11%, looking after your wallet and your wellbeing.
We’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
About Us
We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
We understand that, for most, home life is a priority, so we are happy to consider all our roles on a part-time or job-share basis. We are committed to hybrid-working so if you'd like flexibility in when, where, or how you work, we’d love to hear from you.
If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how RSA could be the next step in your career journey.
Job Type: Full-time
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Work from home
Schedule:
- Monday to Friday
- Overtime
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Ability to commute/relocate:
- Manchester, M2 3RS: reliably commute or plan to relocate before starting work (required)
Experience:
- Claims Processing: 1 year (preferred)
Work Location: Hybrid remote in Manchester, M2 3RS
