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Are you someone who is inquisitive and excels when investigating cases?

Looking for a role where you can use your organisation and communication skills?

Then National Highways have the role for you!

We’re looking for a Claims Handler to join our Claims Team in Birmingham, managing a portfolio of cases; working with a range of stakeholders to ensure the collation of robust information cost packs meets the quality standard required and claims are settled in a timely manner.

There’s lots to do in this role, working on over 100 cases at any given time ranging from personal injury to potholes to fatalities, the successful candidate will need to prioritise workload, work to deadlines, be comfortable working under pressure and thrive when communicating at all levels both internally and externally.

What you’ll be leading on

• Work closely with the legal department and barristers to discover supporting evidence for claims, ensuring all decisions will withstand scrutiny and are compliant with regulations and legislation to protect National Highways.
• Responsible for a portfolio of cases; working with a range of stakeholders to ensure claims are thoroughly investigated; supported with a wide range of evidence from all relevant sources to provide recommendations to the Claims Manager on resolutions.
• Successfully close cases either through negotiation with insurers and loss adjusters to agree settlement figures or by sending the Claims Manager recommendations on best value outcome.
• Work closely with insurers, service providers, Traffic Officer service, ROC/RCC, inspectors, quantity surveyors, estimators, and area teams to obtain information to support case resolution in a timely manner.
• Responsible for thoroughly investigating cases to ensure all evidence is factual; responsible for direct contact with claimants, interrogating the claimant’s version of events; applying professional judgments and experience to support the resolution of cases.
• Produce recommendations for reports for the Claims Manager, ensuring these are all recorded accurately for auditing purposes, providing robust arguments to aid decision making on individual cases.

To be successful you’ll need

• Experience of handling cases, including personal injury and insurance claims.
• Detailed understanding of case management and case law.
• Knowledge of the Highways Act and the Implications – desirable.
• Experience of working on IT systems including case management systems.
• Excellent client management skills, with expert interpersonal, communication, and negotiation skills.

A bit about us

Delivery is a huge collective exercise, with collaboration between Finance and Business Services - FBS - and every other part of the business. Getting it right means success for us all. Our remit in FBS is very broad - and there is a lot to do.

Want to know more?

To request a copy of the role profile, please contact [email protected] quoting reference number #3644