Claims Handler Swansea, Wales
Job description
Do you want to work for a multi-award winning business, where we put your career and development first?
If this sounds like you, we have a unique opportunity for you to join one of our Claims teams here at Admiral! The start dates for these will be end of March and throughout April.
Ok, so that sounds great, but why Claims? If you have never worked in a Claims department before then you are in for a treat, there's nothing like it. You get to support customers when they need us most, from small bumps to major accidents. You make a difference from day one, putting customer needs first and helping them get back on the road and on with their lives as quickly as possible.
Sounds perfect, but do I need experience? No, you don’t. We have an internal training team that will teach you everything you need to know. We will provide you with a laptop from day 1 and there will always be someone at the end of the phone if you need help.
You're not only there to answer a phone either, it doesn't end with a call. You could be dealing with new claims or your own ongoing caseload, and investigating accidents . This is a varied, interesting, and dynamic role and needs people who are able to put customers first.
Our Claims Department
Claims is the beating heart of any insurance business, and at Admiral it's no different. Our Claims Department has a wide variety of roles and opportunities, and this is your chance to become a part of it all in joining Admiral. This is important work, so we don't just let anyone be part of it. It is important that you show a resilient and pro-active approach to your work, and you’re comfortable working in a fast-paced environment. Our people are always at the forefront of what we do, so we’ll always make sure we give you the skills and knowledge to do your job well. There is also potential for overtime earnings.
As a member of our Claims team, you can expect to:
- Communicate with customers via telephone, email or webchat
- Manage an allocation of claims, involving elements of customers, third parties and suppliers
- Work with colleagues, departments, suppliers and third parties to complete interesting investigations
- Provide a first-class service, displaying compassion and empathy when our customers need us most.
- Make a difference, whether this is through speaking to customers or making the workplace an even better place to be.
Why work for us?
Being the largest department within Admiral, Claims can offer you a wide range of exciting opportunities as not only a job, but a career. Whether you’d like to become a manager or have ambitions to work in Tech or Analytics, the Claims department is a great pathway to launch your career. At our in-house careers office, we’ll be dedicated to do all we can to help you to take the next step in your career.
Flexibility and work life balance is important to us, and so your time will be split between home (80%) and office (20%), this will usually mean one day a week in the office. There is however the option for you to work more frequently from the office if this is your preference. In order to ensure you are as supported as possible when joining us, dependent on the area of Claims you join, you may be required to work in the office full time until you pass your probation, but not to worry our hiring managers will discuss this with you at interview stage. Alongside this, with effect from 1st of January 2023, our working hours have been reduced from 39.5 per week to 37.5, meaning more time to do the things you love!
Admiral has an honest, open culture that’s focused on four key areas: communication, equality, reward and fun. We believe that ‘People who like what they do, do it better’; culture is at the foundation of working for Admiral. You can expect an environment that rewards hard work and determination, all done whilst embracing a culture that puts you first.
We have a competitive starting salary at £22,500 - £23,000, and after a year of being in the company you will be allocated up to £3,600 worth of shares every year.
The application process
We have a two-stage application process. Once you’ve submitted your application, one of our in-house recruiters will review it, and if successful, you’ll be invited to a face-to-face interview over MS Teams.
The job description above is generic to a Claims Handler position but if you are successful in your application, we will consider your skills and experience and offer you a role in one of the departments in Claims where you will then be given further details specific to your department. This allows us to give successful candidates the best start in Admiral based on their strengths and the best opportunity for progression going forward.
The start date for these positions will be towards the end of April. We will discuss suitable dates during your interview.
