Claims Administrator Birmingham, England
Job description
Location
Birmingham, GB
Department Name
North West & Central Region
About Network Rail
Do you have experience working within an insurance, claims or liability’s role? Are you seeking a new challenge?
Network Rail operates and maintains the railway infrastructure 24/7 365 days a year. Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently.
We’re an organisation where people matter. When you're part of our team, you matter to us and you matter to millions. Watch our video to find out more!
About our people and the recruitment process - We’re an inclusive employer of choice and we welcome applications from everyone!
We encourage our colleagues to work flexibly, as we know traditional working patterns don’t always fit. If you want to consider working flexibly, just let us know and we’ll do our best to help and invest in your career with us, whilst you have a healthy work life balance.
You will be part of the NW&C Region which consist of three routes – North West, Central and West Coast South – and a regional team supporting Regional Major Programmes & Professional services.
To find out more about us - Take a look here!
Brief Description
What will you be doing?
This is a 12 month fixed term/secondment opportunity based in Birmingham.
Salary: circa £25,000
The purpose of this role is to process infrastructure, ‘slip and trip’, employer’s liability, bridge strike, train operating company and other claims raised by and against the Routes, Territory and Areas to minimise the risk of loss and maximise recoveries.
It’s a varied and busy role working with a range of internal stakeholders and external suppliers. You will need to build a network of contacts within the organisation in order to help you gather the evidence required to substantiate or defend claims. You will require an eye for detail, being able to review information, and organisation ensuring evidence and information relevant to the claim is filed in a way that is easily auditable.
This role includes speaking to members of the public as you will be the Network Rail point of contact for any claims they make.
About the role (External)
Some of your responsibilities will include:
1. Obtain evidence from across the business and external parties to support or defend claims.
2. Review the daily incident log.
3. Process infrastructure, ‘slip and trip’, employer’s liability, bridge strike, train operating company and other claims raised by and against the Routes, Territory and Areas in compliance with railway industry Claims Allocation and Handling Agreement (CAHA) and Network Rail’s claims procedures.
4. Utilise appropriate systems to support claims.
5. Manage the timely recovery of payments.
In order to be successful in this role, we would like you to have/to be:
- 2 years in an administrative role
We would also like but it isn’t crucial to have/to be:
- Experience of working in a claims environment
- Experience of relevant claims and performance systems
- Understanding the railway industry and structure
Some of our benefits include:
- Subsidies of up to 75% rail and underground season tickets.
- My benefits – Our discounted online shopping site, general Network Rail discounts at various retailers across such as Gympass,Tesco, Currys PC World & M&S, you can get e-vouchers for Costa, Uber eats and ASOS, plus monthly special offer additional savings such as 15% off TM Lewin.
- Childcare vouchers
- Private medical healthcare
- PAM assist – our employee assistance programme
- Vita Health Group - a physiotherapy self-referral service free for all employees
- A range of pension schemes.
Want to find out about what fantastic benefits we offer? Find out here
Network Rail adheres to a structured pay framework, any salary offered will be within the pay range advertised.
Salary: Band 5, circa £25,000
Closing date: 24th of April 2023.
Please note the advert may close earlier depending on number of applications.
Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision
We will endeavour to offer a gender diverse interview panel wherever possible.
