Position

CITY MANAGER

As a City Manager, you will support the Retail Director in the development of our London network, which includes 2 permanent points of sale (Bruton Street and another location) as well as a temporary pop-up (Dover Street Market).

Performance Management:

Analyze and optimize Retail KPIs
Propose and deploy action plans to improve the performance of the Teams, the productivity per square meters and the commercial offer
Propose and implement actions in order to support the recruitment and retention of our customers to boost sales,
Develop your network and work on improving business development opportunities, particularly with Department Stores partners, and also with business providers (hotel concierge, guides, personal shoppers, etc.)
Ensure that budgets are respected by monitoring the P&L of each point of sale (evolution of turnover, shrinkage and profit generated, etc.)
Oversee the proper organization of the sales outlets (and the proper allocation of sales area vs. storage area)

People Management :

Ensure meticulous customer service in accordance with the company's DNA
Manage individual performances of Floor Managers and Sales Associates with the implementation of personalized action plans
Recruit new talents by being a business partner to the Human Resources Department
Evaluate employees and implement appropriate action plans

Management of the network :

Know the local retail context and be aware of opportunities (popup, ephemeral store, relocations...)
Be Kenzo's local ambassador by developing relationships with key local players (Department Stores, network of influence, etc.)
Establish a calendar of local sales operations and events and manage the implementation of relevant actions for the zone in collaboration with the HQ functions

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