Citrix 3rd Line Technical Lead Midlands
Job description
13 Jul 2023 2023-07-13 BBBH26193_1689256314 Job Type: Bury St Edmunds, Suffolk Location: Bury St Edmunds, Suffolk 0 Application Support Technical Analyst Application Support Technical Analyst Salary: £45000.00 - £50000.00 per annum + pension, health IT Infrastructure & Datacentre Job details Henderson Scott https://www.hendersonscott.com/ Application Support Technical Analyst - Midlands/Cambridge area - hybrid Up to £50,000 per year depth of Henderson Scott is currently recruiting for an Application Support Technical Analyst supporting our client's core application portfolio across the Group. Role: The role will work closely with the business and the IT teams across their three main locations as well as their warehouses. You will be experienced in dealing with multiple systems and processes, a depth of applications, with a strong technical foundation in a range of application types. You will be dynamic and adaptable with strong communication skills. Core skills 4th Line support for the business and an escalation point on 2nd and 3rd line team members. Use SQL and basic coding skills (batch script writing) to resolve fixes and improve development of system You will need Windows OS Environments, log analysis, building and using testing plans experience. Ensure delivery of SLA's and all support issues are fully understood, handled and resolved. Manage the application portfolio to maintain system up-time targets, ensure systems are upgraded, patched, and maintained in a timely fashion. Improve customer satisfaction and experience of applications and decrease the volume of issues. Liaise with security and infrastructure teams to ensure hardware solutions meet the needs of the business concerning applications. Excellent communication skills, drive, enthusiasm, and commitment Take part in Out of Hours rota (every 2 months) Able and experienced in a fun, fast paced environment with multiple and varied demands. Understanding of Data Protection and PII and confidential business data. ServiceNow and other CRM software If you are an experienced Application Support Technical Analyst with a background in CRM software and across a broad variety of applications, with experience of being the escalation point to 2nd or 3rd Line team members, we want to hear from you! Please send your CV to the address provided and I will contact you at my earliest possible convenience. #Applicationsupport #CRM #ServiceNow #SQL #TestAnalyst Share job Consultant Details Miranda Hardern TEL: +44 (0) 7936 044 509 Henderson Scott
