Cinema Operations Assistant Chichester, England
Job description
Chichester Cinema at New Park is a much-loved local institution and is looking for a part-time Operations Assistant to sustain our excellent customer service. We are a proudly independent single-screen cinema committed to presenting the very best in film from the UK and around the world. We curate a programme of films that has delighted our audiences for decades and stage the Chichester International Film Festival in August which includes premieres, open-air screenings, previews and retrospectives.
The Cinema Operations Assistant will be required to work in the Box Office and Projection Box. This will be over 2-3 days per week, plus covering shifts in both departments for sickness and annual leave. You will need to be available during the August Film Festival, where you will be required to do an increased number of shifts.
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BOX OFFICE OVERVIEW
Working in the Box Office is a vital role at the heart of the cinema. As first point of contact you must be personable, polite and helpful. The role can be surprisingly varied; you will converse with customers and volunteers, sell tickets and deal with a variety of issues. The applicant should have an interest in film, and at least two years’ experience in a customer-facing/retail environment.
Box Office Key Responsibilities
· Using our ‘Oscar’ software you will be dealing with all aspects of ticketing; from sales to refunds & exchanges. This can be in person, on the phone or via email.
· Other duties include refreshing posters, selling vouchers and memberships and answering questions about the schedule or providing directions and recommendations. Some general office admin will also be required.
· Effectively, you will be an important link between the cinema and our volunteers, the vital cogs in the cinema’s operations.
· You will also be responsible for cashing up and locking the building at night.
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PROJECTION OVERVIEW
The Projection role is core to cinema exhibition. Without a film on the screen, nothing else matters. Computer knowledge is beneficial to this role, as is a bit of technical know-how, but most important is a willingness to learn as full training will be provided.
Projection Key Responsibilities
· Using the Projection software, you will ingest films onto the server, create show playlists, play films and control the lighting and masking curtains in the auditorium.
· You will also play live streams of Performance Events (operas etc), as well as doing the required tests before the events, and the recording of events when required.
· Any screenings involving microphones and lighting will also need to be overseen by the applicant. You will also need to prepare and play films in the cinema’s Studio and 13-seat Picture Palace when required.Again, full training will be provided.
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CANDIDATES
This neighbourhood cinema in the heart of Chichester thrives on the helpful, collaborative, can-do attitude of both staff and volunteers.
You will need to be self-motivated, able to use your initiative, have a willingness to learn and muck-in, be calm under pressure and be confident enough to handle a variety of situations associated with a public building. Often working alone, you will need a high degree of independence. Some experience of working within a customer service environment is highly desirable.
Being comfortable with technical equipment/computers will be desirable for the projection part of the role together with Word, Excel and Email skills.
We have two full-time projectionists and four box office staff. You will report to the Operations Manager.
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HOURS
You will be required to work 1 shift in Projection (usually weekend) and 1 shift in the Box Office (usually Thursday or Friday afternoon) per week. Flexibility to cover other shifts is required.
Box Office hours are generally 11 – 5pm or 5 to the end of the last film, generally between 10pm -11pm. Projection hours vary, but are generally from around 12:30pm to 10:30pm
All candidates must be available in August for the Film Festival.
Any students applying, please bear in mind that the role functions throughout the year. Therefore, it is not a suitable post for anyone returning home in the holidays.
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TIMELINE
Applications close 14 Apr
Interviews 17-21 Apr
Notifications 21-24 Apr
Training begins 24 Apr
Job Types: Part-time, Permanent
Part-time hours: 16-22 per week
Salary: £11.55 per hour
Benefits:
- Employee discount
- On-site parking
Schedule:
- Weekend availability
Application question(s):
- Are you available to work throughout August?
Experience:
- Customer Service: 2 years (required)
Work Location: One location
Application deadline: 14/04/2023
Reference ID: Cinema Operations Assistant
Expected start date: 24/04/2023
