Find More Than 10K+
United Kingdom Jobs

Job description

Based in Ringwood, our client is looking to recruit Cinema Assistants to join the busy, friendly prestigious brand on a temporary to permanent basis.

The training is office based then once you are up to full speed you will be moved over onto a hybrid working from home model.

Main Duties:

• You will be responsible for handling incoming customer queries via telephone, live chat and social media
• Managing all Membership accounts for customers
• Ensuring the team delivers exceptional customer care at all times
• Dealing with escalated queries and ensuring timely resolution
• Take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.

Person Spec:

• Previous Customer Service and / or Call Centre experience is desired
• Proven experience of delivering a high-level of customer care
• Excellent communication skills with both internal and external stakeholders
• A natural ability to interact with customers through telephone, email & socials
• Be self-motivated and pro-active

Location: Ringwood

Hours: 40 hours over Monday to Sunday, Monday to Friday 8am to 9pm Weekends 9am to 8pm. Shifts on a rotating pattern. This is usually 1 in 4 weekends

Salary: £21840 - £24880 per annum with bonus

Job Types: Full-time, Permanent

Salary: £21,840.00-£24,880.00 per year

Benefits:

• Cycle to work scheme
• Employee discount
• On-site parking
• Work from home

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus scheme

Work Location: Hybrid remote in Ringwood