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Job description

We are Flip Out UK. We are the UKs biggest and best adventure park brand! We are now recruiting for an informative, bubbly, personable and engaging Party Host to join our team in Ashford.

Job Overview

We are all about our guests! Your goal will be to provide them with the best customer service possible! You will ensure our guests Health, Safety & Wellbeing are kept in the highest regard at all times and create an environment where our guests thrive on your incredible personality and sense of Creating Unforgettable Experiences One Guest at a Time!

Duties and Responsibilities

• Be the face of Flip Out!
• Welcoming each and every guest into our park with absolute passion, professionalism and enthusiasm.
• You will be leading our parties!
• Conducting and engaging our guests in their safety briefing following on from your training and induction
• Ensure excellent standards of housekeeping are maintained at all times
• Be the first point of contact for any accidents/incidents that may occur in your area of work
• Uphold our park rules at all times
• Follow all working regulation as set out in the companies employee handbook and where relevant specific reception regulations
• Report maintenance issues immediately to your court supervisor
• Escalate any complaints to your Shift Manager swiftly and professionally
• Maintain exceptional housekeeping at all times in every area of the park (not just the arena)
• Interaction is the absolute key to creating unforgettable experiences one guest at a time and you will interact with all our guests from a simple smile to a great big high five!

Qualifications/Skills

• Be able to work well under pressure
• Eager to Learn!
• Fantastic Teamwork
• Be personable, engaging, positive and bubbly!
• This role is all about personality and the right attitude where you know nothing else other than making all our guests feel welcomed and cared for at all times!

Working Conditions

• You must have school holiday & weekend availability.
• Varied hours from week to week
• Our parks are large in scale and as such a degree of good fitness is essential as you will work your way around the park dealing with many matters on a day to day basis with the ability to stabilise yourself on our trampolines should you be required to and be required to stand for extended periods of time.

Rates of Pay & Benefits

16-17 year olds - £5.28 per hour

18-20 year olds - £7.49 per hour

21-22 year olds - £10.18 per hour

23 year olds + - £10.42 per hour

We have a portal offering huge discounts across the largest retailers and offering cashback too! We have an employee assistance programme where support is available 24 hours a day to help our team with any issues that may be facing. Recognition is massive for us and we regularly have cash and voucher incentives available for our top performers. We rigorously look to develop our team and promote within - there are tonnes of progression opportunities across the business. We have lots to offer for your families too (we wouldn’t be a family entertainment business otherwise!) The list goes on!

Equality, Diversity & Inclusion

At Flip Out, we are the biggest and best adventure park company across the UK. We are committed to creating unforgettable experiences, that includes our employees too (in the best flipping way possible)! We thrive on creating the biggest and best diverse workforce, where everyone can come together and have fun and maybe even learn a flip or two. We are committed to offering equal employment opportunities to all, regardless of ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity

Job Types: Full-time, Part-time, Permanent
Part-time hours: 0-20 per week

Salary: Up to £10.42 per hour

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekends only

Application question(s):

• Are you available to work both Saturday & Sundays as well as Friday Evenings?
• If successful, would you be available for an interview on either Tuesday 23rd May, or Wednesday 24th May between 10AM and 7:30PM. Please state which day and time is preferred.

Experience:

• Working with children: 1 year (required)

Work Location: In person