Chief Operations Officer – UK /EU London, England
Job description
JOB DESCRIPTION: Chief Operations Officer – UK /EU
Where do you start? Managing Director
|
Chief Operations Officer – UK/ EU
Who will report to Regional SVP/ VP/ Heads of delivery, consulting
you?
Direct: Head/VP of Delivery – UK/EU, Head/VP of Consulting – UK/EU
Indirect: Regional PM’s (Onsite + Offshore), Regional Consultants (Onsite + Offshore),
Regional Support Manager, Regional HR BP
What will you drive? You will own all aspects of regional operations and account management. This includes:
- Accountability for the regional P&L. o Delivery of all confirmed and hot revenue
- Ensure customer success across all projects and managed services.
- Ensuring end-to-end operational excellence which includes process adherence and quality documentation.
- Responsibility for account management of all existing customers and meeting the associated revenue targets for same.
- Ensuring an optimal resource mix for the region to meet budgeted profitability targets
- Responsibility for top-quality billing resources who are continuously upskilling their knowledge.
- Acquisition and retention of the best talent in the region.
- Execution of the Long-range plan (LRP) for the region.
KPIS Achievement of budgeted profit margins
- 100% Customer Retention
- 30% Increase in customer wallet share leveraging Fortude’s digital offerings
- 100% retention of top talents (Box 1/2/4)
- 90% retention of all other resources
- Ensure continuous roll-in of potential opportunities for new products and services to the CSO
Total Accountability Are we goal-oriented, execution-focused and operating with a sense of urgency?
- Are we compliant with all regulations and laws applicable within each region?
- Are we recommending well-thought-of solutions to the MD?
Why is this exciting *You are excited to bring in significant performance focus and increase in revenue
to you? into your region.*
What is your A Process-focused*– You must be obsessive about process discipline, ensuring we
game? are using resources efficiently and protecting ourselves from risks*
- Culture builder – You will obsess about creating a culture of meritocracy and a desire for excellence where we always put our people and our customer first
- Strong mentorship skills – You must have experience in building lasting teams, with proven ability of mentoring and creating strong professionals who have gone on to succeed in their careers.
Where have you *You will have 12 + years of experience in building effective teams in a technology
been? organization, putting in processes and integrating an organization from within.*
- An engineering degree with an MBA, PMP qualification is preferred
Where will you stay? This role is location agnostic, you will be required to travel to meet Fortude clients, sometimes even for extended periods
Job Type: Full-time
Salary: £120,000.00-£160,000.00 per year
Benefits:
- Company pension
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- London, EC1V 1AW: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in London, EC1V 1AW
Application deadline: 08/09/2023
Expected start date: 01/10/2023
