Chief Engineer Oxford, England
Job description
THE HOTEL STORY:
The Store is a new contemporary hotel and venue based in the heart of Oxford. A city built on prestige, with the greatest minds, discerning tastes and those willing to push boundaries. We are building a new seven-storey hospitality space that embraces this and retains the excitement, familiarity, and warmth of what this place once was: Boswell’s, the UK’s oldest department store.
What makes our building special is the sentimental bond the locals have with it, a place of constant exploration, innovation, and surprising encounters. In this spirit, we evolve our offerings to remain relevant and to continue to tempt old guests to return and new guests to try. The combination of preserving what once stood and innovating creates a place of changing moments with emotional resonance.
How do we preserve? Our design is inspired by the heritage of the two buildings which once stood here, and our store-inspired experiences create nostalgia-evoking moments. The building itself is made up of a large lobby and bar, a small spa, meeting facilities, 101 rooms, a destination restaurant and a rooftop terrace and bar. Large, daylight-pouring windows are used throughout, with original features and materials influenced by the past. The Store transforms into a meeting spot that charges the innovative minds of our town, which makes Oxford the place to be once more. Where past tradition meets new discoveries.
We are on the lookout for curious minds, those willing to embrace the new, with bold ideas and ambitious minds. A ‘people person’ ready to share moments of joy with our guests.
BRAND OVERVIEW:
CONCEPT
GROUNDED INNOVATION
We don’t innovate for the sake of innovating. We do it with purpose, to support changing needs and the evolution of society. We ground ourselves in this as it is the only way we can push forward, meet the needs of future generations and
the minds that fill our town
PERSONALITY
THE EXPERIMENTAL PROVISIONER
Arthur Pearson a successful business owner, an entrepreneur and pharmacist. We embrace his character throughout the hotel; his curiosity, his willingness to embrace the new, to take risks for new opportunities, his discreet movements in chasing new ambitions without pushing his name above the door.
VALUES
PURPOSEFUL PRESERVATION
We preserve our building, its former life and the town’s values and traditions. We evoke a sense of nostalgia, to provide a unique character ensuring that we preserve, and we sustain our building not only due to heritage but the importance of sustaining our planet.
EVOLVING TEMPTATIONS
We evolve our offerings just like department stores do, with reoccurring temptations. Our guests come back to changing moments.
SENTIMENTAL BEAUTY
We personify quintessential Britain; we don’t follow trends for trends sake but we add only when we need to. Ensuring we remain timeless and real, embracing the whole community.
OXFORD REINVENTED
We pitch Oxford as the centre of England, a place with the greatest minds and discerning tastes. For those truly wishing to try something new. We push boundaries and reinvent what British culture means today.
THE ROLE:
SCOPE & MAIN PURPOSE:
q To ensure that all tasks relating to guest comfort, guest satisfaction or the impression the guest received of the hotel must be treated with utmost priority.
q To maintain a good working relationship with your colleagues creating a team that works well together and with other departments.
q To be aware of guests’ needs at all the times, to make available knowledge and resources to meet those requirements.
q To maintain vigilance regarding possible fraud, theft and potential security risks.
q Ensure all employees receive regular training to update their skills and knowledge and meet their own personal development needs.
q To be fully compliant to brand standards and complete brand training when required. Also ensure all team members in your department are compliant to the relevant level.
PEOPLE, PROFIT, QUALITY
v PEOPLE
q Selects the people with the capability and skills needed for the operation and matches those skills to the job requirements.
q Motivates others through positive behaviour and language and provides advice and guidance to others.
q Adapts own behaviour to deal with differing situations.
q Supports and encourages the team’s development whilst providing relevant training and coaching to others in their roles.
q Leads by example by being consistent in approach and behaviour and takes responsibility for own actions and any consequences.
q Builds productive relationships with customers and colleagues.
q Provides constructive customer feedback to colleagues.
q Identifies relationship issues and assists team members to resolve them.
v PROFIT
q Plans ahead and identifies challenges in advance of them happening and understands the longer term implications of own actions.
q Uses different approaches to solve problems and develop solutions, by using own initiative and accepting and taking action on other’s ideas and solutions.
q Identifies commercial opportunities that will benefit the business.
q Plans to deliver on time against targets and deadlines.
q Balances own time in the face of conflicting priorities
q Clearly communicates hotel strategy and objectives.
q Carries out effective and timely performance reviews and responses accordingly by identifying shortfalls in performance and sets clear expectations for individuals and team.
q Acknowledges and acts on customer and team feedback and improves performance.
q Develops and communicates business plans for developing the business.
q Contributes and undertakes activity specified in the hotel sales plan.
v QUALITY
q To undertake plumbing, carpentry, painting and mechanical work as necessary to maintain safe and efficient system within the hotel.
q To respond to maintenance requests on order of priority as set by Operations Manager/General Manager
q To ensure that adequate level of spares parts are maintained and effectively used in order to give a high appearance throughout the building
q To understand your role and responsibilities in terms of the Health & Safety Policy;
q To understand departmental risk assessments and demonstrate the action points in relation to each other. Ensure the assessments are reviewed in the event of an accident occurring.
q To comply with brand, hotel and company operating standards
q Audits the operation to ensure service standards are in place.
q Walks around the hotel and back areas, identifies and challenges shortfalls in standard delivery.
q Identifies areas for improvement and suggests ideas to support the change.
q Remains positive and supportive during times of change
q Is resilient and maintains high level of personal performance
q Seeks out examples of high achievement and rewards appropriately.
q Works with teams to set SMART objectives and plans action to achieve these.
q To be fully conversant with the hotel policy on:
q Fire & Evacuation
q Security procedures
q Health & Safety policy
q Personnel & Training procedures
MEASUREMENT
q To arrive for work at the correct time in the appropriate uniform making sure that it is immaculate condition
q For minimal guest complaints
q Volume of repeat business
q Hotel passing the audit
q Hotel passing H&S Shield Audit
Job Type: Full-time
Salary: £50,000.00-£55,000.00 per year
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Oxford, OX1: reliably commute or plan to relocate before starting work (required)
Work Location: One location
