Chat Moderator (Fluent Swedish) Sunderland, North East England, England
Job description
Home Based (must be within a commutable distance to our Sunderland HQ due to regular training and meetings)
Full time positions (36 & 40 Hour contracts available)
Do you love chatting with new people and sharing your passions and interests? Are you an expert communicator with a knack for captivating and holding people's interest? If so, we want you to join our team at tombola!
We're looking for a conversationalist who can strike up interesting conversations with our Swedish players. Whether you love talking about current events or have a particular passion or interest, your ability to communicate with our players is key.
You'll work closely with our Chat Experience Manager to shape and drive our player chat experience, ensuring that we always put our players first.
At tombola, we believe that providing an awesome customer experience is what sets us apart from our competitors. We value our players and community above all else, and we're looking for someone who shares our passion.
How will you do it?
You'll provide exceptional support to our players, ensuring that they have a memorable experience every time they play on our site. You'll develop an expert-level knowledge of the tombola websites and games, so that you can answer player questions and offer help whenever they need it.
At tombola, we value presentation and professionalism. That's why we need you to perform impeccably while working, presenting a positive image of our site, products, and team.
You'll be the first point of contact for many of our players, so it's essential that you welcome them into our chat rooms with open arms. Participate in conversations, offer help, and encourage player participation to create a positive and engaging experience.
And lastly, you'll communicate important or unresolved issues to the rest of the team, ensuring that we're always improving our player experience.
What we need from you
As this role involves working with our players in Sweden, Swedish language skills (both written and spoken) are essential for this role.
We're on the hunt for enthusiastic candidates who are ready to embrace a flexible schedule and make a big impact on our team! You'll need to be available for different shift patterns and even weekend work giving you the opportunity to work full time, with 36 and 40 hour contracts available per week.
Finally, to join our team, you'll need to have the right equipment and workspace to support your work. This includes a laptop with a minimum screen size of 15.6" or a desktop with a built-in camera or webcam. You'll also need a suitable home office area with a desk and adjustable chair to keep you comfortable during your working hours. Don't forget, you'll also require a high-speed broadband connection to ensure you stay connected with our team and our players.
What comes with the #tombolalife
We know that having a happy team is key to creating the feel-good factor that helps us be the best we can be as a business, so we offer a competitive range of benefits including the usual stuff like quarterly bonus, pension, and private medical care.
Check out our benefits & perks package here Benefits and perks - tombola
Who is tombola?
tombola is a technology company, leading in the online bingo and instant win games market, with an award-winning safeplay approach. We came bouncing into the online bingo world in 2006, but our roots in bingo date way back to the 1800’s. We’ve grown rapidly over the years and entered the world of online slots in 2016 with tombola arcade. We have just embarked on a new chapter becoming part of Flutter entertainment, a FTSE100 company and the world’s biggest gaming company.
So, if you're a social butterfly who loves to make new connections and help others, hit the ‘apply now’ button and help us take our player chat experience to the next level!
