Chat Moderator Remote
Job description
Successful candidates will be joining an existing team of Chat Moderators to build the community spirit on our tombola bingo and arcade site. If you have the ability to talk in your sleep and have great communication skills, then you might just be what we are looking for. Candidates will start a 2-week training program to learn the tombola Chat way of working.
Excellent in written and spoken Italian and ability to communicate in English is important for this role.
tombola is a technology company operating in the online gambling market. We came bouncing into the online bingo world in 2006, but our roots in bingo date way back to the 1800’s. We’ve grown rapidly over the years and entered the world of online slots in 2016 with tombola arcade. We’ve just embarked on a new chapter becoming part of Flutter entertainment, a FTSE100 company and the worlds biggest gaming company.
We have offices across Europe in Sunderland, Gibraltar, Milan, Madrid, Malta and The Netherlands. We’re the market leaders for bingo in the UK, Italy and Spain and have ambitious plans for growth, including further expansion in some of our newer territories.
That’s enough about us, let’s talk about what’s really important - our people, after all they have ultimately made us what we are today. When it comes to our people we encourage everyone to be their authentic selves at work and we’re super proud of having a diverse workforce here at tombola. We’re also really proud of the supportive relationships that have formed across the business, where teams come together to lead with positivity.
Main Duties
To be a success in this role you will have
- Resident in Lombardia (fluent Italian speaker)
- Excellent communication, computer, and time management skills
- Be lively, fun-loving, and help create a memorable experience for all of our players.
- Conversationalist – whether you like to talk about topics in the newspapers or particular passions or interests, how you can communicate to our players is key
- Team Player – you need to work with your audience and peers and recognise how others can also contribute towards your success. We want everyone to care about one another and how well we do as a team.
- Engaging – someone who can captivate and hold the interest of others. So, if you stand in queue and chat to the person next to you…that is what we look for.
- Presentable – the site, products and team mean a lot to us, so we need you to perform impeccably whilst working. Respect to all, players, team mates the list goes on. You may often be the only employee a player sees while playing…so make that impression a positive one.
- Flexible and adaptable – It’s not about gymnastics but more so the ability to respond to change. This can be planned weeks ahead or with a second’s notice. We try to make it look all calm and collected…it’s not always the case, but it keeps us on our toes
- Dependable – we pride ourselves in being there for our members 24/7, so we need people who can be here whatever the time of day or night
You will use the above to
- Have expert knowledge of the tombola site and games
- Be fully aware and follow Chat Moderator procedures and follow chat guidelines
- Welcome players into our chat rooms, participate in conversation, strike up conversations, offer help, answer player questions, and encourage player participation
- Welcome new players into chat room and congratulate winners by name
IMPORTANT INFORMATION TO CONSIDER BEFORE APPLYING
- All shift patterns include weekend and night working.
- This role is a part-time position (16/18h per week)
- Successful candidates must have an appropriate workspace and equipment – Laptop / Desktop / alongside a suitable home office area with desk and adjustable chair. Should you be successful throughout interview, prior to an offer being made, photographs of your workspace and equipment will be requested in line with Health & Safety and Regulations.
- Successful candidates will also require a high-speed broadband connection.
Job Type: Part-time
