CHARITY SHOP ASSISTANT Birmingham, England
Job description
ROLE: CHARITY SHOP ASSISTANT
BENEFITS
Salary: Up to £20,319 per year
Hours of duty: 28 hours per week
Responsible to: Charity Shops Manager
Location: Birmingham
Annual leave: 28 days per year (pro rata)
THE ORGANISATION
Established in 2001, Ummah Welfare Trust is a UK-based international relief and development charity. Inspired by the Islamic teachings of empathy, generosity and selflessness, the trust aims to alleviate poverty and suffering across the world, and also ensuring that the rights of those who are neglected and oppressed are fulfilled by providing sustainable development solutions relating to shelter, education, health, and spiritual wellbeing.
Knowing that we are all ultimately accountable to the Almighty, the charity strives to maintain transparency and accountability, and as such the charity also has a full and transparent audit trail from the donor to the beneficiary.
To find out more about the organisation please visit our website on: https://uwt.org/
THE ROLE
Ummah Welfare Trust is looking for an enthusiastic, hard-working and organised charity shop assistant to carry out the duties required to run our charity shop.
Main Duties
- Provide an excellent customer service;
- Ensure the shop is welcoming, attractive, well stocked, clean and tidy;
- Overseeing the Clothing bank and Donated Goods;
- To help increase the charity shop sales;
- To work flexibly in collaboration with colleagues to help deliver the charity’s objectives.
SPECIFIC Duties & RESPONSIBILITIES:
- Provide an excellent face-to-face and telephone customer service;
- Open and close the shop punctually;
- Keep shop floor and window displays well stocked, presented and replenished;
- Ensure all areas of the shop are maintained, secure, meet health & safety requirements are clean and tidy;
- Operate tills & accept all forms of payment (i.e. cash, credit card etc.);
- Accept monetary donations for UWT and provide donors with an official receipt;
- Maintain daily float and keep records of daily and weekly takings;
- To maintain daily float, weekly financial records and carry out banking protocols;
- Accept and sort suitable donated goods in line with the trust’s policies;
- To assist in taking stock counts and stock takes, and keeping this up to date;
- Pricing goods in accordance with UWT’s pricing policy;
- Communicate all shop requirements to the relevant UWT colleagues;
- Accept and check deliveries;
- Ensure recycling bank and its vicinity are kept clean and safe; and
- To carry out any other duties that are commensurate to this post.
PERSON SPECIFICATION
Qualifications
- Core GCSE qualifications in English & Maths (Desirable)
Experience
- Experience of working in retail or customer focussed roles (Desirable)
Skills/Abilities
- Excellent customer service skills, with a friendly manner and proactive attitude (Essential)
- Take pride in delivering an excellent service (Essential)
- Ability to manoeuvre stock by hand and lift heavy loads (Essential)
- Ability to work under pressure during busy periods (Essential)
- Excellent communication skills (English language) (Essential)
- Basic grasp of community languages: Urdu, Gujarati, Arabic etc. (Desirable)
- Basic skills in Microsoft Office packages – especially Excel (Desirable)
Other
- Personal conduct and delivery of work should comply with the values and culture of Ummah Welfare Trust (Essential)
- Occasionally adapt working hours to meet the requirements of the organisation (Essential)
- Residing in Birmingham or the nearby Midlands region (Desirable)
HOW TO APPLY
This post is subject to a Disclosure and Barring Service (DBS) check.
To apply for this role, please send your CV and Covering Letter to the email provided.
Please ensure that you address how you satisfy each of the criteria in the person specification in your covering letter.
The closing date for applications is 30th September 2023, although the position may close sooner if the right candidate is found.
For more information or discussion about the role please contact: 01204 661049
Please note: applications from recruitment agencies are not welcome.
Job Types: Part-time, Permanent
Salary: Up to £20,319.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 30/09/2023
Reference ID: UWTCSA-23-01
