Charging Assessment Officer Cornwall
Job description
We have opportunities for enthusiastic and motivated individuals to join the Charging Assessment Team as a Charging Assessment Officer. This position is hybrid working where you will be mostly based at home but will have to travel to an office for meetings & training especially at the start. The successful applicant will be responsible for completing financial assessments and providing Benefits and funding advice to adults accessing services from Adult Social Care.
The role entails a high level of contact with service users both by telephone and email.
The Charging Assessment Team is a dynamic and friendly team within Adult Social Care, liaising directly with service users and their families to ensure that financial assessments are applied fairly, consistently and promptly, showing sensitivity and tact.
As a flexible working, family friendly organisation, we want to ensure that you can work in a way that is best for us, our customers, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement - whether that’s job share, part time or another flexible working pattern. In addition, although the role advertised may have a “home”, office base or “hybrid” indicated, we remain committed to supporting flexibility around workplace locations. If it works for you, we will do our best to make it work for our service.
About you
You should have excellent communication and interpersonal skills as well as being numerate and accurate, demonstrated by GCSEs grades A - C in Maths and English (or equivalent). You should be able to work on your own and as part of a team, understanding your individual contribution towards team goals. Knowledge of the state benefit system is desirable but this is not essential as full training will be provided to the successful candidate. It is most important that you have a desire to learn and enhance new and existing skills you have.
To find out more about this role and for an informal chat please contact Emma Moys by emailing [email protected]
This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.
Please view the role profile here, your application will need to demonstrate how you meet the required criteria. Please ensure you answer all of the pre-screening questions in full, within the application form. Guidance on how to complete your application can be found here – The application process
Please be advised that for this role we are accepting uploaded supporting statements and/or CVs to support your online application.
Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g. race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.
Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.
Whilst the location/work-base for this role has been specified our evolving ways of working means that the role may require you to also work remotely (e.g. from home/other locations). We will discuss this with you during the recruitment process.
This position will be subject to a criminal record disclosure check.
More information about working for Cornwall Council is available here.
We are happy to talk about flexible working options.
