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Change Manager - Insurance Remote

DXC Technology

Full Time Remote 10.56 - 12.04 GBP Today

Job description

JOB TITLE: Senior Professional Change Manager

LOCATION: Remote UK based Flexible working with travel as required

TYPE: Permanent, Full - time (37.5 hrs per week)

DXC TECHNOLOGY AND THE LONDON MARKET… Delivering eXcellence for our Customers and Colleagues

The London Market Business (known as XIS and XCS) is a joint venture between DXC Technology, the International Underwriters Association (IUA) and Lloyd’s of London, operating in the ‘London Market’.

The ‘London Market’ is a complex ecosystem of Brokers, Managing Agents, Syndicates, Companies and Experts, all of which use shared services to underwrite premiums and pay claims.

With unrivalled knowledge of mission-critical operations, the London Market Business has over 450 employees helping insurers compete in a changing, more consumer-centric market. Our core business services involve performing checks on insurance documents, processing premium transactions and processing claims transactions.

Job Overview:

We have a fantastic new job opportunity for an individual who Plays a key role in ensuring projects (change initiatives) meet objectives on time and on budget by increasing employee adoption and usage. Focuses on the people side of change – including changes to business processes, systems and technology, job roles and organization structures.

Training will be provided for all systems required to perform the role.

What you will be doing:

Apply a structured methodology and lead change management activities; - Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
Support communication efforts - Support the design, development, delivery, and management of communications.
Assess the change impact - Conduct impact analyses, assess change readiness and identify key stakeholders.
Support training efforts - Provide input, document requirements, and support the design and delivery of training programs.
Coach Sponsors and Key Stakeholders - Raise awareness of the role sponsors and stakeholders play in the change management process. Support development of skills and monitor progress.
Support Resistance Management - Collaborate with sponsors and key stakeholders to identify areas of resistance and supporting the planning of mitigation activities across the lifecycle of the change.
Support development and effectiveness of sponsor networks - Support and engage sponsors on a change initiative to build an effective network of people accountable for groups of individuals impacted by a change
Collaborate and Integrate with Project Teams and Business leads - Integrate change management activities into the project plan
Metrics, tracking and reporting - Work with sponsors and key stakeholders to define key metrics for measuring and tracking adoption of a change.
Support the achievement of Return on Investment - contributing to benefits tracking by ensuring benefits are evaluated in terms of dependence on adoption and usage by individuals.

We're looking for people who have:

Strong numeracy, verbal, and literacy skills
Computer literate with working knowledge of Outlook and MS Office
Work to a high level of accuracy with attention to detail
Strong organisational, personal and time management skills
Ability to work independently and as part of a team
Bachelor's degree or equivalent combination of education and experience
A solid understanding of how people go through a change and the change process
Experience and knowledge of change management principles, methodologies, and tools
Experience in problem solving and root cause identification skills
Strong interpersonal skills to interact with customers and team members
Exceptional communication skills
Good presentation skills to present to management and customers
Good leadership skills to coordinate, oversee and lead team/project members
Ability to clearly articulate messages to a variety of audiences
Ability to influence others and move toward a common vision or goal
Ability to work effectively at all levels in an organization
Ability to establish and maintain strong relationships
Familiarity with project management approaches, tools, and phases in a project lifecycle
Business solutions software skills
Willingness to travel

Concerned you don’t meet every single requirement? At the London Market Business within DXC Technology, we are proud of the culture we are creating to ensure we have a diverse mix of employees working within an inclusive environment and culture, to create a high performing workforce led by inspiring talented leaders. So, if you’re excited about this role and have much of the experience required, but your past experience doesn’t align with every element of the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role we have available

Investment In Training and Development:

We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.

Our Culture:

Here at DXC we support with care and compassion. We are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do. We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders. We aspire to be recognised for our innovative and modern thinking approach.

Employee Benefits:

As part of our competitive remuneration package, flexible benefits are available. There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.

You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.

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