Change and Release Support Officer - DID2200 Wakefield, England
Job description
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Digital
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About the job
Benefits
Things you need to know
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About the job
Job summary
Thank you for your interest in this exciting Change and Release Officer role.
The Crown Prosecution Service (CPS) sits at the heart of the criminal justice system, working with partners to help keep the public safe. We deal with criminal cases at every level – including burglary, terrorism, domestic abuse and multi-million pound fraud cases. We also work across borders to tackle cybercrime, human trafficking and drugs smuggling, and use our powers to confiscate the proceeds of crime at home and abroad.
Over the last five years in the CPS, we’ve focused on creating resilient and secure foundations as well as leading the digital transformation of criminal justice. Our progress to a wholly digital organisation has been recognised internally and externally, and we’re proud to be the most digitally advanced prosecution service in the world.
We are constantly adapting to the changing crime landscape and to wider issues affecting the criminal justice system and the country as a whole.
We would love to hear from forward-thinking, collaborative and proven experts who share our values and our passion for delivering justice to the public we serve.
Job description
The postholder will support the Change and Release Manager, working alongside the wider Modern Workplace and Engagement Teams to evaluate and implement collaborative cloud-based services and products, communicating updates and new releases to colleagues across the organisation. Key services and products include Microsoft Office 365 and the OutSystems development platform.
The postholder will be expected to collaborate with the Change and Release Manager to manage the Microsoft Office 365 Rapid Release process. This includes:
- Assessing new technical, functional and feature releases and evaluating potential impact to the organisation.
- Sharing information on upcoming releases with the Solutions Development, Engagement and Support Teams.
- Ensuring appropriate measures are in place to prepare for changes.
- Identifying and establishing escalation routes for both internal stakeholders and external suppliers.
- Planning, drafting, and issuing communications to users throughout the organisation.
- Any other ad hoc duties, including some project support.
Person specification
The postholder will be expected to regularly monitor the Microsoft Message Centre for any releases relating to Microsoft services.
They will support the Change and Release Manager by:
- Notifying the Modern Workplace, Solutions Development, Engagement and Support Teams about changes that will impact end users.
- Reviewing the Microsoft 365 Roadmap and researching future releases in the early stages of development.
- Identifying trends to help teams plan effectively for change, maintaining the provision of a high-quality service.
- Identifying products or services not currently utilised by the organisation that could be beneficial.
- Assisting with organising meetings and issuing invitations and agendas.
- Minuting meetings, recording any actions on the tracker and monitoring these through to completion.
- Creating and maintaining accurate distribution lists for key contacts to ensure communications are sent out in a timely manner, regularly reviewing the information to account for any staffing changes.
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Communicating and Influencing
- Managing a Quality Service
We only ask for evidence of these behaviours on your application form:
- Communicating and Influencing
Benefits
CPS is passionate about ensuring that we are a top performing organisation and a great place to work. We are committed to be an equal opportunities employer and creating a culture where everyone can bring their whole self to work, and individuality is truly appreciated.
We want to ensure all our employees can thrive at work and home and offer a range of support to achieve a balance. This includes where possible, flexibility of working hours, flexibility to support caring responsibilities and a flexible approach to deployment, which means that where you work (i.e. a court, an office, or a remote setting such as your home) will be based on the kind of work you are undertaking.
This culture of inclusion is underpinned by our staff networks covering Disability, Faith and Belief, LGBTQI+, Race, Social Mobility alongside our Mental Health First Aiders Programme and Wellbeing Sessions.
CPS commits to offer its employees the following experience
- Impactful, purposeful work – making a difference to your local communities
- The ability to learn and grow, with access to the right opportunities and resources
- To care about your wellbeing
- To feel valued, trusted and included
We also offer the following range of benefits:
- Civil Service Pension
- Access to employee savings
- Cycle2Work scheme
- 25 days leave, rising to 30 days after 5 years’ service.
- 1 extra privilege day entitlement to mark the King's Birthday.
- Competitive maternity, paternity and parental leave
- Flexible working and a family friendly approach to work.
- Childcare vouchers unless already registered with the Government Tax Free Childcare Scheme)
The CPS has also designed a range of Management Development Programme to support all Aspiring, New and Experienced Managers in developing the skills, behaviour and knowledge to build their confidence and capability. We strongly recommend that all new managers undertake the Manager Induction.
Please note if you are applying on transfer from another government department, any move across the Civil Service on or after 6 April 2018 may have implications on an employee’s ability to carry on claiming childcare vouchers.
More information about the new Tax Free Childcare Scheme can be found on https://www.gov.uk/help-with-childcare-costs/tax-free-childcare
Things you need to know
Selection process details
The recruitment process will consist of an online application, followed by an interview and assessment. We recommend checking the candidate pack (below) for more details.
Application - CV Section (using the text boxes provided online)
You will not be required to upload your CV however, when submitting your application there is a ‘CV section.’ You will be required to provide information regarding your employment history.
Please note that it is the candidate’s responsibility to provide the specified application information in the requested format to ensure that they are considered for the post.
Application - Personal Statement (using the text boxes provided online)
You will be asked to complete a personal statement of no more than 750 words setting out how you consider your personal skills, qualities and experience can fulfil the person specification and ESSENTIAL/DESIRABLE EXPERIENCE AND TECHNICAL SKILLS.
The Essential experience are the following:
- Knowledge of identifying trends through research to help teams plan for change Taking ownership for keeping own knowledge current, in line with the latest developments.
- Record of collaborating with managers on the best method of communicating new releases. Responding to queries from members of staff and stakeholders promptly.
- Produce detailed communications plans for projects, the roll out of IT services, and the redevelopment of internal applications on cloud-based platforms.
Please, see the Candidate Pack below for DESIRABLE experience and technical information.
Application - Behaviours (using the 250 text boxes provided online)
You will be required to provide written evidence addressing the core behaviours detailed below, detailing how you consider your personal skills, qualities and experience to match the requirements. It is strongly recommended that you follow the S-T-A-R model when providing each answer.
- Communicating and Influencing
In the event of a large number of applications an initial sift will be carried out on your CV to assess Experience.
If you progress to full sift, we will then review your personal statement and behaviour to assess your ability to meet the requirements of the job role, essential and desirable criteria
Interview
Interviews will take place on: week commencing 19th June 2023
Your interview will be conducted online via Microsoft Teams. A member of our recruitment team will be in touch with further guidance. We will make every effort to accommodate you in your preference for dates; however, we cannot guarantee that they will be met.
The interview will be of a blended nature consisting of Behaviours and Strengths-based questions as listed in the advert. The strength-based questions will require natural responses from the candidates.
The Behaviours you will need to address are (we recommend you use a STAR format):
1. Changing and Improving
2. Communicating and Influencing
3. Managing a Quality Service
The successful applicant will be required to secure DBS & SC clearance; to speed up this process; you should bring 3 forms of ID with you on the day of interview. Data gathered from unsuccessful candidates will be destroyed in accordance with our Data Retention Policy.
If successful in obtaining an interview you will be asked to complete the Character Enquiry Form, Nationality and Immigration Questionnaire and National Security Vetting Form.
(If you are an internal member of staff, you will not be required to undergo DBS check as you will already hold this clearance)
Other
This is a full-time post. However, requests for flexible, part-time working and job share will be considered, considering at all times the operational needs of the Department.
Waiting List
Candidates who are recommended by the selection panel but not appointed to the current vacancy will be placed on a waiting list for 12 months and may be offered another post, should any further vacancies for a Change and Release Support Officer arise in the Digital and Information Directorate during this period. CPS may also approach candidates on the waiting list to fill other roles requiring similar knowledge and experience.
Excess Fares
Please note excess fares will not apply.
Fair Processing Notice (FPN)
From April 2018, the CPS will provide a Fair Processing Notice (FPN) to all new applicants after they have been successful at interview. These candidates will be informed that, as one aspect of pre-employment screening, their personal details – name, National Insurance Number and date of birth - will be checked against the Internal Fraud Database (IFD) and that anyone included on the IFD will be refused employment unless they can demonstrate exceptional circumstances.
The Strategic Resourcing team in the CPS will, on behalf of the vacancy holder, inform applicants when they are refused employment because of their inclusion in the IFD.
Current Civil Servants
Please note, if you are a current civil servant and you are currently undergoing any of the following formal actions your application will not be progressed any further.
Formal discipline action, any formal action regarding attendance, poor performance or any restriction of duties as a result of disciplinary action.
Civil Service Commissioners
From April 2018, the CPS will provide a Fair Processing Notice (FPN) to all new applicants after they have been successful at interview. These candidates will be informed that, as one aspect of pre-employment screening, their personal details – name, National Insurance Number and date of birth - will be checked against the Internal Fraud Database (IFD) and that anyone included on the IFD will be refused employment unless they can demonstrate exceptional circumstances.
The Strategic Resourcing team in the CPS will, on behalf of the vacancy holder, inform applicants when they are refused employment because of their inclusion in the IFD.
Feedback will not be provided until the vacancy is complete
If you are dissatisfied with the recruitment process and wish to make a complaint, please contact [email protected] with your concerns.
If you remain dissatisfied and wish to make a further complaint, please click on the following link to the Civil Service Commissioners complaints page https://civilservicecommission.independent.gov.uk/recruitment/civilservicerecruitmentcomplaints/
Civil Service Commissioners Recruitment Principles can be found here –
https://civilservicecommission.independent.gov.uk/recruitment/
Details of the Civil Service Nationality Rules are located at:
https://www.gov.uk/government/publications/nationality-rules
Candidates will be subject to UK immigration requirements. For the most up-to-date information on the requirements of working in the UK, please go to the UK Visas and Immigration website: https://www.gov.uk/browse/visas-immigration/work-visas
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
