Centre Administrator

Health and Wellbeing Services

A unique Administrator opportunity, nestled amongst the rolling hills of the Surrey countryside with market leading benefits and a role in which you can make a real impact on people’s lives!

Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University of Surrey is a global community of ideas and people, dedicated to life-changing education and research.

We are ambitious and have a bold vision of what we want to achieve - shaping ourselves into one of the best universities in the world, which we are achieving through the talents and endeavour of every employee. Our culture empowers people to achieve this aim and to collectively, and individually, make a real difference.

As a part of this, we want to make you feel valued, so we reward our staff with a generous salary, 32 days Annual Leave PLUS Bank Holidays, industry leading pension up to 12%, salary sacrifice benefits & rewards and a student discount scheme.

The role:

The health, wellbeing and pastoral care of our 17,000 students and 2,500 staff is of the utmost importance here at Surrey, and you will have an important role to play in the function of this crucial team.

We are looking for a self-motivated and adaptable individual who will provide front-line administrative support to the Centre for Wellbeing, our students and staff, and the wider Wellbeing and Welfare department. You will have the ability to apply empathy whilst maintaining a professional approach in all you do.

You will have excellent customer service experience and thrive in an ever-changing environment. You will also take responsibility for managing professional support systems, procedures and activities that facilitate the effective running of the wider department.

Other responsibilities include:

• Be the first point of contact and act on all incoming correspondence and enquiries by ensuring the appropriate action is taken, whilst maintaining a high level of confidentiality and providing a seamless, positive experience for clients.
• Accurate administration of the service databases, ensuring that client records are kept up to date and that confidentiality is maintained at all times. Adhering to GDPR regulations at all times.

Assist in the promotion of the Centre for Wellbeing at various events throughout the year on campus. This is vital for awareness of our service amongst our students and staff.

• Answering telephone and email enquiries. Ideally you would also have an understanding of and support the Centre in the maintenance and development of the website and promotional materials.
• Provide reception and administrative support to immediate team members and all staff within the Centre for Wellbeing team. This will include but is not limited to, secretarial duties, such as organisation of meetings, minute taking, booking rooms, compilation of statistics and ordering catering as required.
• The workload will be variable and demanding, often dealing with stressful and complex queries on occasion in a face to face setting. The ideal applicant will have excellent communication and administrative experience, preferably within Higher Education, Health or related sectors. Some flexibility in terms of hours may also be required due to the demands on the service at varying times throughout the year.

Due to the nature of the role, this is an on-campus position, office based.

In return:

We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive.

Alongside our gorgeous campus setting, collegiate on-site atmosphere and plentiful development opportunities, we also offer:

• Salary from £24,948 to £27,929 – to be updated#
• Market leading Pension up to 12%
• 32 Days Holiday (plus Bank Holidays)
• Salary Sacrifice benefits including subsidised rail fare, cycle to work scheme and on-site childcare
• Student discount eligibility
• Access to world-class facilities at discounted rates
• On-site parking, cafes, restaurants and coffee shops

For more information about the position contact Andy Hawes, Centre Manager, on [email protected]

Please attach a copy of your CV with your application.