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Responsibilities

• Ensures compliance with data center business units and service-level policies regarding power and cooling at our datacenters.
• Engages with appropriate teams and resources to review power and cooling infrastructure tasks or projects to gauge potential impacts to Operations.
• Manages power and cooling infrastructure programs associated with area of responsibility.
• Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget.
• Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
• Participates in Root Cause Analysis (RCA) process as appropriate for power and cooling issues.

• Maximize Critical Environment (CE) availability relating to power and cooling with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency.
• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (Power and Cooling MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation) across a specified region.
• Reduce high-impact and human-error Critical Environment (CE) incidents for power and cooling distribution year over year, reviewing proposed projects and maintenance, assessing risk, and related processes.
• Support delivery of the Datacenter’s Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters.
• Coordinate, plan, schedule, and supervise Critical Environments Power and Cooling audits and compliance verification as needed.
• Ensure delivery of and routine reporting is in place to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring.
• Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and Landlord partners for CE, including contributing to MBRs, QBRs
• Work with regional and global peers to share and build Critical Environments (CE) best practices across the entire EDGE datacenter portfolio.
• Provides and participates as EDGE Critical Environments (CE) Subject Matter Expert[SME] for Power and Cooling needs, is the point of contact to teammates and partners for initiatives and reviews.

• Shares best practices for power and cooling; assists others in learning role, process, procedures.
• Provides mentorship across data centers for specific Critical Environments power and cooling expertise.
• Seeks Critical Environments training opportunities that meet the interest of the business as well as own career goals and objectives.
• Suggests ways for reducing risk of performing power and cooling maintenance; works with others to accommodate scheduling needs.
• Suggests improvements in implementation based on depth of understanding.
• Contributes to a positive team environment by learning and adopting best practices regarding power and cooling distribution.
• Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.

• In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
• Supports escalation of issues to appropriate owner.

Qualifications

• High School Diploma or equivalent AND experience in the Power and Cooling industry experience in a datacenter critical environment or similar critical environment facility,
• OR experience in power and cooling industry experience and Critical Environments course work.

• Experience in IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
• Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services
• Experience working on large scale CE projects.
• Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.