CDH Administrator Exeter, England
Job description
The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone. Working in Partnership for a happier world; our shared Purpose that guides us in everything we do and inspires three important principles; happier people, happier business, happier world.
What's the role about?
We have an exciting opportunity to join the Customer Delivery Hub (CDH) team as an Administrator to support our operations. This permanent position is well suited to an individual that is confident in providing various administrative duties, supporting site management and third parties within the CDH and the delivery network.
As our CDH Administrator, you will be proactive and flexible in actioning general administration tasks including the accurate input of information into a variety of John Lewis systems and to follow Site Operating Procedures, including an awareness of the P&L account and Managing the Sites budgets.
Please note: This is a full time position (37.5 hours per week) with a split working pattern of;
Two weeks of: Monday to Friday 06:00 - 14:00
Two weeks of: Tuesday to Saturday 06:00 - 14:00
What you'll be doing:
Processing and accurately recording Partner and Agency hours worked, absence, sickness & holidays onto the Google Trackers to minimise queries whilst adhering to deadlines and completing weekly statistical information as part of our unproductive reporting
Competently responding to incoming telephone calls in a timely manner and overseeing the daily management of the duty manager mailbox
Completing department stats and reporting to enable the CDO Leadership Team to supply data for the business reporting of Key Performance Indicator
Assisting site management with daily tasks and project work as required
Assisting with peak planning to ensure your Customer Delivery Hub runs efficiently and effectively during busy periods
Actively plan and book local courier deliveries as and when required, following the Site Operating Procedures within cost budgets
Ordering, recording, unpacking and distribution of business dress/footwear as appropriate and controlling Partner purchase requirements
Liaising with the Customer Delivery Resolution Team to investigate any delivery anomalies via the duty manager mailbox and by viewing Connex.
Effectively communicating and carrying out a handover at the end of the shift to relevant Partners
Demonstrating an outstanding customer experience to every customer as an ambassador of John Lewis & Partners, both internal and external, through all channels
Reporting any accidents, near misses (using the near-miss cards) and any health and safety issues.
What you'll need:
Excellent PC Skills- Google Docs, Google Sheets, Google Slides, Word, Excel and Powerpoint
Good working knowledge of IT Systems
Experience in working in an office or clerical role
Previous experience of data processing and inputting
Comfortable telephone manner
Experience with emails
What else you may bring:
Use of a Route Planning System
Use of a Procurement System
