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JOB TITLE: CCTV Operator

LOCATION: The Rock Shopping Centre

HOURS: 48hrs Per Week

SHIFT PATTERN: 4 on 4 off

PAY RATE: £10.38 per hour

ROLE OVERVIEW AND PURPOSE

The Control Room Operator is accountable to the Security Supervisor for the support, management and delivery of Security within the Shopping Centre environment. The Control Room Operator will ensure exemplary standards of security and customer service are provided to the client and visitors to the site at all times.

KEY RESPONSIBILITIES

• Manage all control room procedures in line with the CCTV codes of practice.
• Support and provide guidance to other site-based Centre staff.
• Supervise Security Officers to ensure that company procedures are followed and adhered to at all times.
• To liaise closely with statutory authorities and security supervisor with dealing with incidents and the provision of information.
• Continuous management and monitoring of CCTV, Fire Panels, Intruder Panels and associated specialist security equipment.
• Continual management and monitoring/policing of site radio systems.
• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging and reporting incidents in line with site/company policies.
• Controlling and prioritising incidents ensuring all key personnel are kept fully informed at all times and agreed escalation procedures are followed.
• Diligent management and maintenance of records/reference materials including Health & Safety records, Incident Reports and site occurrence book.
• Ensuring strict compliance to GDPR and associated regulations.
• Manage and monitor access & egress to and from the service yards and management office.
• Ensuring that the shopping centre is a safe and non-threatening environment for all customers and site staff.
• Support the Security Supervisor in ensuring standards are continually reviewed and improved upon.
• To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
• To provide professional advice and support to the Security Supervisor in security related matters.
• Maintain standards and welfare amongst all team member accordance with the company policies and values.
• Report to the Security Supervisor/Manager any event that may be detrimental to the fulfilment of the provision of security on site.
• Support the Security Supervisor to ensure the necessary security audits are undertaken and any non-compliance highlighted and managed to completion.
• To manage excellent relationships with our client, our suppliers and other partners.
• To readily interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.
• Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest standard.
• To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
• To deal efficiently and effectively with emergencies including but not only, fire and bomb scares ensuring the Centre Team are kept fully informed at all times.
• Provide assistance to third party contractors/visitors ensuring all site procedures/policies are adhered to.
• Ensure a timely response to all security issues and events.
• Be available to cover at least 1 additional shift per month as required to cover absence.
• Any other reasonable duties as requested by your line manager.
• N.B – Core tasks are as above, although this list is not exhaustive.

REQUIRED SKILLS AND EXPERIENCE

• Excellent organisational skills with the ability to balance competing priorities and workloads.
• Excellent written and verbal communication skills.
• Ability to work unsupervised and take responsibility.
• Ability to remain calm under pressure.
• Adaptable and flexible in approach to work required.
• Willingness and ability to work as a member of a team.
• Report writing/Presentation skills.
• Excellent observational skills.
• CCTV Licence is a must.