Catering Assistant - Monday - Thursday Birmingham, England
Job description
Job Purpose
To be responsible for the cleanliness of the kitchen, dining area, café and comply with specific cleaning tasks, working to achieve the Service Level Agreement and providing an outstanding service.
To support the Sodexo team and the HMRC personnel by carrying out general unskilled tasks as delegated within all areas of HMRC Birmingham RC or other controlled areas.
To deliver the highest standards of customer service
Accountabilities or “what you have to do”
To carry out Sodexo Catering tasks in Specific Areas and on Job Specific tasks to the required standard established by the Service Level Agreement.
To ensure all specific tasks and areas are cleaned efficiently and in a timely manner to the required standards. This to include daily, weekly, quarterly and annual tasks.
To effectively carry out a full clean of areas as agreed within the Service Level Agreement as designated to include; all areas at HMRC Birmingham
To have full working knowledge of all cleaning equipment, materials and chemicals and the use of cleaning equipment as directed by the Café Supervisor, only after correct training has been given.
Report any maintenance issues immediately to include equipment that is faulty or any risks or hazards identified.
To ensure that the appropriate safety signage is used at all appropriate times e.g. wet floor signs to ‘warn’ customers were possible.
To ensure that Cleaning stores are kept clean and tidy and equipment is stored correctly and safely at all times.
To ensure a high standard of personal hygiene is maintained at all times and that uniform provided and specified is worn with care to being clean and ironed.
To ensure you wear all personal protective equipment provided and specified for the tasks
Ensure that the Company's standards of cleanliness are achieved and maintained in pot wash, fixtures and fittings, pots, pans, cutlery, crockery, glassware, storage area etc.
Ensure the cleanliness and tidiness of the kitchen and stores
Ensure temperatures of chilled and frozen goods are checked and recorded upon arrival
Put delivered goods into storage once checked
Ensure that all goods are quickly and correctly stored away on rotation system following the rule ‘first in, first out’.
To clear and refill catering stations to include replenishing tea, coffee milk and sugar when necessary
To operate till as per training given, to include cashing up
To follow Profit protection procedures
To take part and effectively engage in employee training and having a full understanding of Health and Safety, Food Safety, COSHH, Cleaning methods, HACCP, Cleaning Training and Site Specifics Procedures.
To deal with any complaints / issues from customers immediately and report directly to Café Supervisor.
To participate actively within team meetings in order to develop ideas to enhance service offer.
To perform miscellaneous cleaning, or receptionist tasks as instructed by the Front of House Manager
To be flexible to work additional hours in order to cover holiday and sickness within the team.
To assist, where necessary, including the receipt, despatch and movement of stores, furniture
To assist with the lifting and movement of furniture within a team or at preparation for meetings
To work at all times, with awareness of surroundings and behaviour required, plus security procedures in place
To complete any paperwork pertinent to the area of work
To offer excellent customer service to all customers
Secure working area at the end of the working day.
It should be noted that this document is not exhaustive, additional responsibilities/ad hoc duties may be required
Key Performance Indicators (KPIs) or “What it will look like when you are doing the job well”
No justifiable complaints from building users / client staff within your scope of works
No issues and concerns highlighted in relation to health and safety
All faults and defects addressed within agreed timescales
All work schedules followed and administration completed within agreed timescales
Skills, Knowledge and Experience
Essential.
Health and Safety Procedures must be followed at all times.
Identify the standard/end result required for a task and complete it accordingly.
Support team to achieve work goals, etc.
Work within the Health and Safety Guidelines and Quality Procedures, where appropriate, at all times.
Desirable
Ability to work under one’s own initiative.
Job Type: Part-time
Salary: £9.50 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Sick pay
Shift:
- Day shift
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before starting work (required)
Experience:
- Catering: 1 year (preferred)
Work Location: One location
