Position Summary:

Greet guests as they enter and show them to their table or waiting area. Engage with guests to ensure their meal is as good as it should be. To do well in this role you should be comfortable standing for long periods and managing a very busy shift.

Responsibilities

• Greeting guests as they enter, and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they're happy with food and service.
• Responding to complaints and helping to resolve them.
• Knowledge of the menu.
• Helping out with other positions in the restaurant as needed.
• Assisting in running food to tables as needed.
• Providing great customer service.
• Managing transactions with customers using cash registers
• Collecting payments whether in cash or credit
• Answer customers’ questions regarding billed items

Requirements

• Ability to provide top notch customer service in a fast-paced environment.
• A positive attitude and ability to work well under pressure with all restaurant staff.
• Does high-quality work while unsupervised.
• Able to work in a standing position for long periods of time.
• Able to safely lift and easily maneuver trays of food when necessary.
• Willing to follow instructions and ask questions for clarification if needed.
• Able to handle money accurately and operate a point-of-sale system.

THINGS TO NOTE:

• Flexibility and adaptability to a changing clientele and environment are a must.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Responsible for maintaining a consistent, regular attendance record.
• This is a non-tipped position.