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• Provide customers with outstanding customer service.
• Communicate professionally and in an upbeat and friendly manner with all Rural King associates and customers.
• Greet customers with a smile and positive attitude.
• Perform accurate transactions in a timely manner.
• Execute cash management, return, and exchange policies accurately.
• Encourage the purchase of promotional items.
• Clean front windows and registers.
• Be alert to surroundings for shrink prevention and customer service.
• Always look for product that could be hidden by the customer.
• Keep popcorn and coffee full and fresh.
• Offer loadout assistance to customers and follow up to ensure a loader has responded.
• Answer incoming calls at the registers with proper phone etiquette that includes being calm, professional, and friendly.
• Help drive company initiatives, such as Rural King’s Harvest Card Program, Customer C.A.R.E., and RK Plus Protection Plan.
• Use general office equipment.
• Ability to use point-of-sale system to complete transactions.
• Frequently operate keyboard to enter in information.
• Ability to sit/stand/walk for long periods of time.
• Ability to verbally communicate effectively with customers and co-workers (in-person and via electronic devices).
• Ability to move up to 20 pounds repetitively and 21-50 pounds intermittently.
• May be required to cross train and perform other duties.

SUPERVISORY RESPONSIBILITIES

• None.

• Have great people skills and desire to help others.
• Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful and efficient.
• Ability to problem solve and be proactive.
• Ability to complete repetitive tasks.
• Ability to access and use the in-store computer, scanning system, and wireless handheld unit.