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About Us

Eurofins Forensic Services (EFS) employs nearly 700 staff across 7 sites in the UK and is the largest private forensic service provider in Europe. All of our forensic analytical services are accredited to the ISO17025 international quality standard and are subject to regular review and scrutiny by the United Kingdom Accreditation Service (UKAS). We are part of Eurofins Scientific, a leading international group of laboratories with over EUR 3.5 billion annual sales and nearly 40,000 employees with a network of 400 laboratories in over 40 countries. Eurofins has a network of over 30 sites in the UK and the Group provides an unparalleled range of over 100,000 reliable and validated analytical methods and support services to the pharmaceutical, food, environmental and consumer product industries, and to governments.

The Role

We are currently recruiting for a Casework Support Officer to join our fantastic team at our site based in Tamworth. If you are passionate about a rewarding career in Forensic testing and want to use your expertise to its full potential, then this is a great opportunity to join a well-established and successful market leading company with over 30 years’ experience in providing Forensic Services to the Police forces of England and Wales, as well as other commercial organisations and public sector bodies.

This is a truly exciting time to begin or continue your career with our first class business, as a Casework Support Officer you will be responsible for:

• Exhibit handling and the receipt and return of casework from/to various customers
• Booking in exhibits and inputting case information into the Laboratory Information Management System (C-LIMS)
• Triage of incoming cases to identify key customer requirements and critical delivery dates
• Packaging and return of items back to the customer and updating the appropriate systems and continuity records.

The ideal Candidate:

We are looking for someone who is highly motivated, enthusiastic and possesses the competence and team spirit to support others and contribute to a positive culture. Here at EFS integrity and customer focus is at the heart of everything we do, therefore you will need to have an understanding of the impact of a lack of integrity in forensics and care about excellent customer experience, and of course quality is a must, having the ability to drive high quality standards and change processes to reduce quality risks, will see you excel in this role.

If you have previous experience of working in a support role, along with good knowledge of using Microsoft and Google packages with a good understanding of the confidential nature of the business and have the ability to display patience, determination, attention to detail and integrity at all times, then we would love to hear from you.

In return for your hard work and loyal service, we will offer you genuine career and salary progression through our Career Pathways Programme, a competitive salary, flexible working through our Hybrid working policy and a selection of employee benefits via our flexible benefits menu which includes cycle to work, give as you earn, buy and sell holiday. In addition, we also offer the following:

• Life Assurance (3 times annual salary)
• Scottish Widows Company Pension Plan
• 25 days annual leave plus bank holidays
• Perkbox membership providing access to discount vouchers and wellness hub
• Learning and study support
• Employee Assistance Programme
• Health Cash Plan membership
• Enhanced company sick pay scheme
• Refer a friend scheme
• Subscription to mental wellbeing support
• Free on site car parking.

Salary: Competitive

Location: Tamworth, UK

Contract: Permanent

Hours: 37.5 hrs per week

Important notice for Candidates:

Due to the highly sensitive nature of the work, applicants should note that security clearance is required for this role. To gain security clearance you must have five years continuous residency in the UK. Security clearance is undertaken by a third party to police personnel vetting standards (NPPV/3 and SC), as such any criminal convictions may prevent you from gaining security clearance. Further information on the security clearance process and requirement can be found at https://www.warwickshire.police.uk/police-forces/warwickshire-police/areas/warwickshire-police/about-us/about-us/police-national-vetting-service/. In addition, all successful applicants will be required to undertake drug and alcohol testing prior to commencing employment

Due to the nature of the work we undertake on-site, you must inform us if you come into contact with any firearms or ammunition through work or any other reason as there will be precautions you will need to take in order to enter the premises. This also applies to persons involved in clay pigeon shooting, and those who regularly use any cartridge based tools such as nail/stud guns. Please provide details on your application.

The organisation treats personal data collected during the recruitment process in accordance with its data protection policy. Information about how your data is used and the basis for processing your data is provided in the organisations applicant privacy notice.