Case Officer United Kingdom
Job description
This is an exciting opportunity to make a positive contribution to a dynamic, forward-thinking and successful team.
As a Case Officer you will be at the front-line of the regulatory work we undertake. Working in a fast-paced environment, you will be responsible for running your own case load, which will require you to identify regulatory concerns, plan and conduct a proportionate investigation, assess the risk posed to patients and the public, make recommendations as to the future progress of the case and work closely and collaboratively with colleagues across the inspection team, in-house advocates, and external legal and regulatory agencies.
This role is subject to a basic Disclosure and Barring Service (DBS) check as part of our pre-employment due diligence.
The successful applicant will:
- Understand the importance of building effective relationships, taking responsibility and working as a team. Be naturally curious and understand the bigger picture, recognising how their work contributes to directorate and organisational objectives.
- Take a person-centred approach to resolving conflicts and disputes to deliver a high-quality, customer-focused service.
- Be open, communicative, and honest; willing to share information and confident to ask questions and manage expectations.
- Possess a fast-paced and varied role, allowing you to broaden your skillset with access to development opportunities and progression within the organisation.
- Be tenacious and resolve problems quickly in a constructive and professional manner, remaining calm whilst being adaptable and flexible.
- Be able to demonstrate accuracy and attention to detail, whilst working efficiently to meet challenging deadlines.
- Have an unwavering commitment to equality, diversity and inclusion.
Benefits when joining our team
In return for their commitment and enthusiasm, applicants can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes:
- 30 days holiday (plus bank holidays) with the option to buy an additional 5 days.
- A choice between two pension providers: NHS pension scheme or Standard Life.
- Flexible working arrangements including reduced hours and home working.
- Career breaks and sabbaticals.
- Subsidised gym membership.
- Private medical insurance, life assurance, season ticket loan, bike loan and many more.
Follow this link to see our benefits guide [PDF 233 KB]
About the GPhC
We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.
Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.
We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.
Following the Covid-19 pandemic, we have adopted a hybrid working approach, which combines office and home working. Staff are predominantly home-based and office attendance depends on the nature of the role and the requirements of each team or directorate.
Follow this link to see our privacy policy and understand how we collect, use and share your personal data during our recruitment process.
Applying for this role
If you feel you have the required experience and skills and would like to join us, follow this link to apply online.
Make sure you complete the supporting statement section explaining how you meet each of the criteria for the role, and where you found out about this vacancy.
