Case Officer London, England
Job description
We are seeking to appoint a high performing Case Officer to join our professionals regulation (fitness to practise) team and run their own and varied case load from investigation stage to a final hearing.
Salary: £31,613 - £36,698 per annum, plus benefits, depending on skills and experience
Location: Canary Wharf, London
Hours: 35 hours per week, from 9am to 5pm, Monday to Friday
Closing date: 3rd September 2023
Telephone interview dates: week commencing 18 September
Interview dates: TBA
The role
This is an exciting opportunity to make a positive contribution to a dynamic, forward-thinking and successful team.
As a Case Officer you will be at the front-line of the regulatory work we undertake. Working in a fast-paced environment, you will be responsible for running your own case load from investigation stage to final hearing. Cases will require you to assess concerns, plan and conduct a thorough investigation, asses the risk posed to patients and the public, make recommendations as to the future progress of the case and work closely and collaboratively with colleagues across the inspection team, in-house advocates and external legal and regulatory agencies.
The successful applicant will:
- Have a proven track record in effective case management in a regulatory or similar environment.
- Have experience in identifying, gathering and analysing intelligence and evidence in accordance with legislation and policy.
- Be skilled at resolving conflicts and disputes to a high standard and delivering a high-quality, customer-focused service.
- Have strong written and verbal communication skills and the competency to assimilate and apply legislation and case law in a practical context
- Be able to juggle multiple priorities and pressures autonomously, and work innovatively.
- Be able to demonstrate accuracy and efficiency whilst meeting deadlines.
- Have an unwavering commitment to equality, diversity and inclusion.
Benefits when joining our team
In return for their commitment and enthusiasm, applicants can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes:
- 30 days holiday (plus bank holidays) with the option to buy an additional 5 days.
- A choice between two pension providers: NHS pension scheme or Standard Life.
- Flexible working arrangements including reduced hours and home working.
- Career breaks and sabbaticals.
- Subsidised gym membership.
- Private medical insurance, life assurance, season ticket loan, bike loan and many more.
About the GPhC
We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.
Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.
Following the Covid-19 pandemic, we have adopted a hybrid working approach which combines office and home working. Staff are predominantly home-based and office attendance depends on the nature of the role and the requirements of the team.
We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.
Applying for this role
If you feel you have the required experience and skills and would like to join us, please submit your CV and covering letter explaining how you meet each of the criteria for the role and where you found the vacancy by using the submission link below. Please note that applications without a covering letter will not be considered.
Please consult the job description document to help you with your application, which is available via our 'working for us' page on our GPhC website: pharmacyregulation.org
We welcome applications from all sections of the community
We are committed to promoting equality, valuing diversity and being inclusive in all our work as a health professions regulator.
As part of your application for this role, please complete our equal opportunities and diversity monitoring section. This is optional and you don't have to complete it; however it provides us with useful information for monitoring and reporting purposes and is strictly confidential. The information you provide on this form will not form part of any selection process and will not be shared with the selection panel.
Job Types: Full-time, Permanent
Salary: £31,613.00-£36,698.00 per year
Work Location: Hybrid remote in London, E14
Application deadline: 03/09/2023
