case manager Bournemouth, England
Job description
Case Support Co-ordinator
18.5 hours per week
Salary £10,787 to £10,984
Hybrid with working from home and Poole General Hospital, Dorset
We have a part time position available on a hybrid approach with office base and some working from home hours across our Home First team (based at Poole).
An exciting opportunity has arisen to join a small Business Support Team within Adult Social Care, supporting the busy One Team / Hospital Discharge Support Service.
As part of a small friendly and collaborative team you will have the opportunity to develop and progress within the role through our learning and development offer. This role will entail home working as well as working in an office environment.
What you will be doing
The purpose of the Case Support Co-Ordinator role is to provide a varied range of administrative support which may include data entry, and monitoring.
You will be expected to assist with diary management to arrange and attend meetings as required to take notes or develop learning in this area.
As part of our small friendly team, you will be working alongside and have the support of colleagues, the role is varied and interesting.
You will be providing system support for both Managers and Social Workers, liaising with colleagues to resolve queries and provide signposting to callers.
About you
- You will need to be conscientious, self-motivated, with a flexible can-do attitude and committed to our excellent customer service standards.
- An ability to work under pressure is essential as well as the ability to problem solve and gather information efficiently.
- A good working knowledge and use of a variety of IT software would be advantageous.
- You must have excellent verbal and written communication skills and be confident in liaising with a wide variety of people.
- You will need to work well within a team and be able to prioritise incoming work effectively.
The experience, knowledge and skills required for this role are specified in the attached Job Description. However, the Job Description is a generic one therefore please note that certain tasks may not be required.
Contact details:
If you would like an informal discussion regarding the post please contact Kathryn Goodall on 01202 857351
Additional Information
This post requires you to have access to sensitive information and will be subject to a Basic Criminal Records Check. Please refer to our policy on the employment of ex-offenders for further information.
This post requires some travel. You must have a vehicle (or transport we deem suitable) available for use as needed.
Dorset Council: A great place to work
We’re passionate about making Dorset a great place to live, work and visit. Working for us should be no exception.
At Dorset Council we:
- provide more than 450 services to over 300,000 residents
- have ambitious aspirations
- are excited about our future
- care about Dorset and all the people who live here
- know that all roles make a difference and that our employees are key to our success
You will:
- have access to a range of employee benefits
- be part of an organisation that supports each other to grow and succeed
- have access to range of training opportunities which will help with your personal development and career progression
We are challenging ourselves to become a more diverse and inclusive organisation. We recognise that recruitment and inclusion of individuals with diverse skills, perspectives and backgrounds will bring real strength to the council and our communities. We have a commitment to equality and welcome applications from everyone.
We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role.
We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.
We also look for applicants who share our commitment to our behaviours. We will ask you to evidence when you have demonstrated them as part of the selection process.
If appointed, the personal information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found at https://www.cifas.org.uk/fpn.
This role is UK based and we will need to establish your Right to Work as part of the appointment process.
We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant.
We cannot accept CVs in the place of an application form as we need the same range of information from all our candidates.
Find out more about how to apply.
