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Case Manager

Bolton – 37.5 hours per week

Monday – Friday

Effectively and proactively manage a case load of new and in-progress property claims in line with both client specific requirements and service level agreements

Duties and Responsibilities:

• 
  Proactively manage own caseload to consistently achieve all relevant Service Level Agreements (SLAs)
• 
  Effectively handle all customer interactions (Client and direct customer) professionally, knowledgably and with Treating Customers Fairly (TCF) in mind
• 
  Effectively manage third party suppliers to drive cases to settlement with service, cost and timescales in mind
• 
  Produce work of a consistently high quality in line with internal processes and guidelines
• 
  Operate within, and adhere to, signed off authority levels
• 
  Adhere to relevant governance and regulatory processes (Data Protection [DPA], TCF, Information Security)
• 
  Take responsibility for own self-development through effective use of PDR and audit feedback and relevant learning courses
• 
  Contribute positively to both great teamwork and a good overall culture

Skills and Experience:

• 
  Relevant technical claims experience
• 
  Good customer service skills
• 
  Ability to effectively manage own time and caseload
• 
  Good interpersonal skills
• 
  Self-motivated with a drive for continuous self-development
• 
  Effective Communicator
• 
  IT proficient
• 
  Good problem-solving capability

What we offer:

• 
  Reward platform – discounts for over 800 retailers
• 
  25 days holiday (rising with service)
• 
  Well-being centre
• 
  Recognition programme
• 
  Paid fertility appointments
• 
  Fostering friendly employer
• 
  Pension - matched contribution up to 5%
• 
  Life Assurance (2 x basic salary)