Case Management Manager, Employee Relations, HR - 9 - 12 month FTC/ Secondment Aberdeen, Scotland
Job description
Connect to your Industry
You will be a trusted expert to HR and business/other stakeholders on all aspects of complex advisory and case management, recognised as a true subject matter expert.
This will primarily include managing the end to end case management of disciplinaries, grievances and investigations, to act as the ER representative at meetings, to produce and/or review high quality reports and to prepare documentation.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
High level role scope
- Improve on critical commercial outcomes by proactively identifying challenges and managing risks associated with individual cases, being prepared to challenge and be challenged
- Work effectively within an inclusive team culture where people are recognised for their contribution; and demonstrate a willingness to support and cover for other team members as required to provide a seamless service to the business
Detailed role scope
- Analysing issues, providing accurate advice and solutions on an independent basis, setting expectations, communicating status, responding to concerns and providing support throughout
- Attendance and participation at formal meetings, drafting correspondence, and providing solutions based on current legislation, best practice and in line with business needs by driving a consistent application of our policies and processes
- Support the end to end process for high level/sensitive terminations/exits, including drafting settlement agreements and liaising with external lawyers
- Collectively own the case management tool (ServiceNow), ensuring accurate and timely input, utilising data to track and report ER trends proactively. Supports senior case management team and ER Operations Lead in provision of detailed reporting on ER activity to identify trends and to enable the business to make informed decisions in line with reporting requirements across a range of stakeholders on a regular basis
- Coach and develop our People Leaders and HR colleagues to maximise their confidence, capability and consistency of approach in respect of all sensitive ER matters
- Work with our HR colleagues to ensure recommendations and learnings from specific cases are communicated, implemented and monitored as appropriate
Connect to your skills and professional experience
- Comprehensive understanding of UK employment legislation
- Experience of end to end case management
- Ability to identify and communicate risks with clarity and creditability
- Ability to prioritise and manage multiple cases
- Experience using data to identify insights that drive proactive solutions and the development of MI would be highly desirable, not critical
- Strong written and verbal communication
- Ability to use own initiative to progress issues and to identify continual opportunities for improvement, through a lessons learned mindset to case management
Connect to your service line - Enabling Functions
Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.
Connect with your colleagues
"Deloitte’s a large, complex and fast-paced organisation but it’s open to new ideas. Everyone is encouraged to show initiative and challenge the norm.”
- Lisa, Enabling Function
Connect to your agile working options
Location: The home office of this role is UK wide
Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.
Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
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